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69 e result? Servicer loss mitigation departments, already taxed with the volume realities of the COVID-19 pandemic, are forced to start over and redocument the loss mitigation packages and produce new packages to consumers (sometimes two to three times per loss mitigation transaction) due to borrower signing or completeness error. Compounding this issue are rejections by county recorder's offices for documents without compliant signature and notarization, requiring re-initiation of the entire loss mitigation approval/acceptance process. is is a timely and expensive process that, if not corrected, exposes the consumer to a higher risk of foreclosure. And what of foreclosure? Even though the Federal Court system has been completely digital since 2012, 3 and most judicial foreclosure states fully support electronic case filing, foreclosure has universally remained a paper-based process. Much like loss mitigation, the foreclosure document review and signing process is inefficient, largely manual (download, print, review, edit, download, print, sign, scan, upload, FedEx—repeat). In the last recession, this process was subject to substantial criticism as servicers and law firms had a hard time scaling to keep up with volume. With the growing solutions, including Remote Online Notarization (RON), there are solutions for those that choose to remember the mistakes of the past, in lieu of the doom of repeating them. If we can't recruit, hire, and sufficiently train humans given the time constraints, what can we do to optimize this process as we move into higher volume environments? THE BASICS: TRADITIONAL PAPER VS. REMOTE ONLINE NOTARIZATION When compared to RON, and the high standard required for the technology that can meet the enhanced state and federal enterprise standards associated with it, it becomes challenging to support the notion that traditional paper notarization is better. Traditional paper notarization dates back to the bundle of sticks 4 and the founding principles of property ownership in this country—where property ownership necessarily had to be managed and tracked locally. Its governing rules have historically been managed with only state law, and state issuing authority, and rely exclusively on the humans of the state (with proper certification) to get it right, including: » putting the onus on the person seeking property transfer or ownership interest in locating, scheduling, and paying for notarial services; » hosting a person-to-person transactions in-real-life; » the manual review of a driver's license photo or other valid photo identification, with confirmation by the notary that the signer is who they say they are; » adhering a physical stamp and seal for the documents to demonstrate an authentic transaction; and » logging each transaction in a "journal," which in many instances is a paper notebook kept at the desk of the notary. Further, specific to servicing, traditional paper notarization has also been: » a key breaking point between the consumer and the servicer during loss mitigation; » a servicing business process requiring both loss mitigation team members and foreclosure team members to "come into the office" to sign and notarize documents; and » a key-target for the foreclosure defense bar—requiring servicers and law firms to participate in time-consuming "notary depositions" merely to delay that action's forward movement. RON, comparatively, must meet the same state law, and state issuing authority, and then adds state e-certification requirements, state RON entity certification requirements (which often includes a demonstration of compliance with relevant state law), MISMO certification and standards, and/or the enhanced standards set forth by the GNMA Digital Collateral Guide. Without limitation this includes: » scheduling a remote transaction that can be conducted to the consumer's convenience and from the comfort and privacy of the home or place of business of the consumer; » multifactor, knowledge-based authentication that relies on multiple components of the consumer identity (passed addresses, loan transactions, and other identifiable information), as well as actual digital identity