default servicing trusted reliable informed @ dsnews.com 12.2021
As we approach the dawn of
2022, DS News speaks with
industry experts about the
challenges and opportunities
mortgage servicing
faces in a post-pandemic
environment.
INDUSTRY VETERANS
URGE CAUTION FOR FHA
In this exclusive op-ed, industry/
government veterans Brian D.
Montgomery and Keith Becker
make the case that FHA should
resist the urge to reduce
premiums while economic
uncertainties and
the fate of serious
delinquencies
remain.
EMPOWERING CALL CENTERS
IN THE DIGITAL AGE
Delivering a great customer experience
has become more challenging than
ever. Step No. 1 is empowering
call centers and associates
with technology that
ensures every
borrower
interaction is
a positive
one.
A TICKING TIMEBOMB
While flood damage is estimated
to increase by 61% over the
next 30 years, rates of flood
insurance coverage lag
behind—a mounting
threat for property
owners.
CHARTING A COURSE
