DS News

DS News December 2021

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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default servicing trusted reliable informed @ dsnews.com 12.2021 As we approach the dawn of 2022, DS News speaks with industry experts about the challenges and opportunities mortgage servicing faces in a post-pandemic environment. INDUSTRY VETERANS URGE CAUTION FOR FHA In this exclusive op-ed, industry/ government veterans Brian D. Montgomery and Keith Becker make the case that FHA should resist the urge to reduce premiums while economic uncertainties and the fate of serious delinquencies remain. EMPOWERING CALL CENTERS IN THE DIGITAL AGE Delivering a great customer experience has become more challenging than ever. Step No. 1 is empowering call centers and associates with technology that ensures every borrower interaction is a positive one. A TICKING TIMEBOMB While flood damage is estimated to increase by 61% over the next 30 years, rates of flood insurance coverage lag behind—a mounting threat for property owners. CHARTING A COURSE

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