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DS News December 2021

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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31 Washington, D.C. From these offices, experienced Regions personnel serve real estate clients throughout the Southeast, Mid-Atlantic, and Midwest. Each team provides financial solutions to regionally and nationally focused funds, property owners, and developers of income- producing properties. Jarman will be based in Atlanta. Jarman brings 21 years of experience to his new role at Regions. While in his prior role at BBVA, Jarman served as East Region managing director leading production offices in Atlanta, Birmingham, Charlotte, and New York. "For over 20 years, Todd has developed a reputation for delivering unparalleled leadership with a clear focus on empowering clients through customized solutions and valuable guidance," said Scott Rhoad, Income Property Finance segment executive for Regions Bank. "His approach to service makes him an ideal match for Regions, and we know his experience will benefit our teams and clients. Todd's extensive skills, leadership, and proven track record are in direct alignment with our compelling value proposition for a diverse range of property owners, developers, and real estate funds." In addition to originating construction loans and term loans to acquire, build, or renovate various property types, Regions' Income Property Finance team also collaborates with highly experienced Treasury Management and Capital Markets professionals throughout the company to deliver holistic solutions. "In a crowded marketplace, there are several factors that make Regions stand out, and one of the most important is the bank's team-driven approach that draws on the experience of colleagues throughout the bank to deliver unique, innovative, and competitive solutions," Jarman said. "We have tremendous teams serving high-growth markets with cutting-edge services, and I am honored to build on the collaboration of our business groups as we deliver superior service to clients." Regions Real Estate Banking is a team of four business groups—Real Estate Corporate Banking, Income Property Finance, Homebuilder Finance, and Regions Affordable Housing—strategically assembled to meet the needs of professional real estate companies, developers, and investors. Regions delivers competitive products with superior service marked by speed, certainty, and creativity, leveraging the bank's full capabilities to offer a wide range of integrated banking solutions to help real estate businesses succeed and grow. S E R V I C E P R O V I D E R S AMROCK NAMES ROCKET MORTGAGE EXECUTIVE NICOLE BEATTIE AS CEO Amrock, which offers title insurance, property valuations, and settlement services—and a part of Rocket Companies— announced the upcoming retirement of Brian Hughes, the company's CEO. Nicole Beattie, who currently serves as EVP of Mortgage Servicing for Amrock sister company Rocket Mortgage, assumed the role of Amrock CEO beginning November 19, 2021. "I would like to congratulate Brian on Amrock's success. His leadership has solidified the company's position at the top of the industry and paved a clear path of innovation for years to come," Beattie said. "I'm excited to build on the company's momentum, continuing to create technology solutions that improve the mortgage closing experience for our lender partners and the clients they serve." Beattie will step into the CEO role after nearly 18 years with Rocket Companies, the last four of which have been spent leading Rocket Mortgage's servicing team—managing a portfolio of more than half a trillion dollars in home loans, as of the end of October. Her leadership has been instrumental in helping Rocket Mortgage clients navigate the challenges of the COVID-19 pandemic, as the company took an extremely proactive approach toward helping those impacted. As the pandemic began to affect homeowners, Beattie's mortgage servicing team released a proprietary technology system to quickly assist them. While many lenders were experiencing several-hour wait times, Rocket Mortgage clients were able to log into an online portal containing educational resources and an automated solution to apply for a forbearance plan. e net result of Rocket Mortgage's use of innovative technology, trusted expert advice, and proactive outreach is a forbearance rate that has been significantly lower than the industry average. Rocket Mortgage has been ranked the nation's top mortgage servicer for client satisfaction by J.D. Power the past eight years. e accolade is a direct result of feedback from Rocket Mortgage clients. e true proof of how clients feel is the company's industry- leading 90+% retention rate, as of the third quarter, showing that clients appreciate the service they receive so much that they return to the company for their next home loan. In addition to Beattie's work improving homeowners' experience, she has tremendously impacted those on her team. She lives by her servicing team's motto of "love your team members and love your clients" by leading with empathy and passion for the company's award-winning culture. Beattie's experience and achievements in the housing industry will have a direct, positive impact on Amrock clients as she applies these elements to advance the company's team member experience, business strategy, and digital transformation agenda. Hughes is retiring after more than 21 years at Amrock, with a total of 30 years devoted to the title, appraisal, and settlement services industry. roughout his time with Amrock, he has been instrumental in enacting change and spearheading company growth through a variety of leadership positions. He led Amrock's integration of digital mortgage closings and advocated for adoption throughout the country. In fact, in the third quarter, Amrock reached the milestone of completing the company's one millionth eClosing. "In my time at Amrock, I've had the honor of challenging the housing industry's status quo and positively impacting client experience, making the home buying journey easier to navigate," Hughes said. Movers & Shakers

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