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» VISIT US ONLINE @ DSNEWS.COM FIVE MINUTES WITH GET TO KNOW INDUSTRY EXECUTIVES BEYOND THE BOARDROOM Sanjeev Dahiwadkar CEO AND FOUNDER OF INDISOFT As head of IndiSoft LLC, Sanjeev Dahiwadkar has grown the company from a staff of one in 2005 to well over 100 employees with multiple locations in the United States and abroad. IndiSoft's award-winning technology solutions help mortgage servicers, investors, insurers, housing counselors, and other loss mitigation service providers communicate more effectively and create efficiencies throughout the default life cycle. Clients consistently speak of the company's exceptional customer service and deep-seated understanding of mortgage processes. Dahiwadkar's mortgage-related experience spans back to 1999 when he co-founded the default software firm MSTD and spearheaded development of the loss mitigation product BackInTheBlack. He also spent time with LandAmerica Financial Group where he was responsible for the technology that processed more than 13 million delinquencies. IndiSoft has been ranked among the Inc. 500|5000 fastest growing companies in the United States for the last three years. How have you achieved this growth in such a challenging environment? Ensuring that clients' needs come first and doing everything possible to solve their issues has allowed us to grow. Having products available as soon as the need for them arises also helps—we had SPOC [single point of contact] before it was an industry buzz phrase, and we had compliance tools ready when compliance was just taking shape as the "biggest elephant in the office" for every mortgage CEO. How can technology innovations, such as your RxOffice, help ease compliance concerns? Today's rules are complex and evolving. Regulators are making a lot of tweaks even as they formulate the rules. This type of environment makes it difficult to set proper processes and oversight. Technology such as RxOffice helps clients proactively manage the rules. One critical differentiator of RxOffice is the ability to facilitate collaboration between internal and external stakeholders on one platform. It enables easy oversight and process verification and, most importantly, it integrates training into the case management system. This real-time access to the proper procedural steps goes a long way toward productivity while keeping costs under control. There are some technology vendors claiming to provide out-of-box compliance rules. Servicers need to be very careful about such claims and protect themselves. Those that rely on the legal expertise of their technology vendor will learn a very hard lesson if they are audited. The fine print in vendor agreements can leave a company vulnerable to the risks and penalties that come with non-compliance. Unfortunately, some vendors offer a false sense of compliance security. We empower management to implement their business' own "secret sauce"—the thing that sets them apart from the competition—with the use of our technology while meeting compliance requirements, giving them a true edge determined by their own strengths. What do you see as the industry's biggest compliance challenge? Going forward, the biggest challenge is remaining cost-competitive and compliant. Services that adopt the proper technology can balance dynamic compliance requirements and budgetary limitations while still creating a stable, productive environment. These are the ones that will flourish. How has the industry's technology evolved? Today, technology is more focused on productivity, proactive oversight, and ease of use. Historically, compliance and oversight were addressed reactively, leaving little room for error correction. Additionally, there is greater focus on real-time collaboration, which is a pleasant contrast to the historic fragmented approach. 25

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