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Reaching the Frightened Borrower

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FROM OUR DESK Gearing Up for the Event of the Year default servicing | in print and online for me rly PUBLISHER EDITORIAL DIRECTOR DSNEWS.COM EDITOR DSNEWS.COM VIDEO EDITOR STAFF WRITER As the summer season edges closer to fall, our thoughts here at DS News turn to September and the annual Five Star Conference and Expo. This is the Five Star's 10-year anniversary, and it's definitely going to be a milestone event. It is our privilege to share with you an event a decade in the making—an experience larger, more comprehensive, and more diverse than any before it (additional details on pages 59-63). This year, the 10th annual Five Star Conference and Expo presents 10 conferences in one—10 distinct professional tracks, each featuring their own agenda full of expert-led academics and business-building networking opportunities. If you haven't had a chance to peruse the many offerings outlined on the conference agenda, now's as good a time as any to click on over to FiveStarConference.com, reserve your spot at the industry's premier event, and customize your conference schedule with exactly the classes you want and specialized events you need. This year, it's all about you. Tailor your 2013 Five Star Conference to best fit your individual business needs. We recognize that you, your colleagues, and industry partners from across the country are battling new challenges every single day. Just don't lose sight of the fact that with new challenges come new opportunities. The central premise behind the design of this year's Five Star Conference is to provide you with business-critical content that you can immediately put to use to overcome today's challenges, and to connect you with others who can help you to capitalize on its opportunities. As a measure of appreciation for all that you do as a professional, Five Star continues to attract vibrant and insightful speakers such as former heads of state like this year's keynote presenter, Dr. Condoleezza Rice; enigmatic activists such as Mrs. Laura Bush that have left their mark on an entire nation; and legislators whose decisions have had a monumental impact on the very fabric of the mortgage servicing business, co-author of the Dodd-Frank Act, Mr. Barney Frank himself. Why sit around and talk about DoddFrank and its changes, when you can hear directly from the man who put the reform wheels in motion? Every aspect of the Five Star Conference—from its program of renowned speakers to new events such as the Compliance Caucus, Investment Symposium, REO-toRental Roundtable and Exchange, and the inaugural Women in Housing Leadership Luncheon—is designed to connect the many stakeholders of mortgage servicing and distressed real estate and provide a venue to advance practical solutions for the complex issues of today's evolving marketplace. We would be honored to have you join us. CONTRIBUTING WRITERS COPY EDITORS EDITORIAL ADVISORY BOARD DESIGN ADVERTISING DS NEWS BLACK BOOK AND LEGAL LEAGUE 100 SOCIAL MEDIA CIRCULATION vol. 11 no. 7 magazine Mark Hulme Carrie Bay Esther Cho Jordan Funderburk Tory Barringer John Alkire, Steve Campbell, Sandra Lane, Paul A. Leonard, Rachel Opatik, Fred Zakula Heather Hill, Alison Rich, Cassie Smith, Emily White Youree Jerry Alt, LOGS Network Amy Crews Cutts, PhD, Equifax Steven Horne, Wingspan Portfolio Advisors Jeffrey Jaffee, CitiMortgage Rick Sharga, Auction.com David A. Trott, Esq.,Trott & Trott P.C. Jonathon Won Jason Myers: 214.525.6760 Thomas Griffin: 214.525.6754 Ryan McLemore: 214.525.6723 Robyn Clayton: 214.525.6716 David Hoierman: 214.525.6728 Kelli Snowgren: 214.525.6786 Blake Stepan Rebecca McDowell CHAIRMAN AND CHIEF CREATIVE OFFICER Mark Hulme PRESIDENT AND CHIEF EXECUTIVE OFFICER Ed Delgado CHIEF FINANCIAL OFFICER John Harrison EVP OF CLIENT RELATIONS & STRATEGY DIRECTOR OF ACCOUNTING MARKETING DESIGN Chris McCormick Ernest Gillespie Matt Hulme Sean Walker Jason Stone Jonathon Won Danielle Marino PRODUCTION Luke Rose TECHNOLOGY Brandon Shangraw Chris Warren CHIEF ECONOMIST Mark Lieberman Follow DSNewsDaily on We look forward to seeing you in September. Your DS News Editorial Team No part of this publication may be reproduced without written permission from the publisher. ©2013 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. 2

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