60
organizations over the past two years, and how
the merger between DIMONT and MPA has
taken this into account.
"ey've been able to incorporate those
additional charges and costs into our model so
that our clients are getting the highest amount
of recovery for their loss," MacIntyre explained.
"at is absolutely critical for our clients.
MPA has really been able to open our eyes to
additional ways we can provide more value and
benefits to our customers."
MacIntyre recalled that, as the companies
went to work blending their teams and processes,
the team went back to review some prior filed
claims, putting them back under the microscope
to see if there were any missed opportunities that
the expanded resources and bandwidth of the
MPA union could have enabled them to tackle
more efficiently or thoroughly.
"We scoped several of our claims, and there
were things that we had not had access to in the
past in terms of filing claims," MacIntyre said.
Leveraging those new tools and perspective,
MacIntyre told DS News that DIMONT
has delivered "over $1 million in additional
recoveries, just in the last six months" to clients,
courtesy of these revised filing processes.
"In the past, a claim was a claim was a claim,"
she added. "You file a claim with the insurance
company, and you either get a positive result or
you get a denial. Now, with the acquisition of
DIMONT, we have additional leverage, we have
additional information, we have better claims.
We have more thorough documentation. Our
propensity to get a denial is a lot lower than it
was before."
at, of course, is in addition to the
advantages offered by being able to adjust high-
dollar claims in-person, rather than from behind
a computer screen in an office far away.
"[Remote adjusting is] acceptable in
certain scenarios, but in most scenarios, you
"A lot of adjusting is
the mechanics and
understanding how the
loss occurs. So often,
people think they had
a plumbing loss, and
it was actually a roof
leak, or vice-versa
because somebody
didn't properly identify
the cause of loss."
—Steven McCaffrey,
CEO, DIMONT
Cover Story By: David Wharton
