DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.
Issue link: http://digital.dsnews.com/i/1447635
62 a huge benefit when navigating the challenges of damaging weather and climate-related threats that have been on the rise in recent years. According to MacIntyre, another element that helps DIMONT provide cutting-edge service when weather strikes is the 25 years' worth of data the company has in its systems. "We have a lot of data and predictive analytics that we can do based on if a hurricane hits a certain area. We can then work with our clients to determine if they are going to be impacted by a given weather event. en, we assess the peril and significance of that damage," MacIntyre explained. "A big part of the process of adjusting claims is not to leave money on the table that the investor is entitled to," McCaffrey said. MacIntyre notes that DIMONT also creates scorecards internally, but also integrates that data with its clients and performance metrics so they can see how the company's adjusters are performing. "As a vendor, you're always trying to figure out better ways to service your customers," she continues. "roughout the pandemic, that volume may be stalled, temporarily, so how could we take what we had and turn it into something? We talked to all our clients about having us go back and look at prior stuff that we worked on to see if we could find any additional claim opportunities. is is a service we also offer to new clients to ensure they received all prior claim settlement." As volumes remained depressed, this review work allowed another channel for the DIMONT team both to maintain workload and find ways to benefit the company's clients. STRONGER TOGETHER With improved processes and technology born from the union of DIMONT and MPA, McCaffrey says that the combined companies "now have the capacity to handle any major catastrophe and any uptick in volume that their servicer clients may face." "One of the big issues servicers have is processing claims quickly, making sure that volume can be handled, and that things do not get overlooked," McCaffrey explains. "We could be evaluating tens of thousands of assignments from different properties, and only determine that a handful of claims are covered. at process takes people, as well as refining that technique and allowing better data, so that whatever assignments we are given, we make sure that every single property and every single assignment is approached individually and not as in this massive gathering of assignments." As McCaffrey sums up, "Adjusting is a science. We want to bring [impacted servicers] back to pre-loss condition." David Wharton, Editor-in- Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in journalism. Wharton has over 17 years' experience in journalism and previously worked at omson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. Wharton and his family currently reside in Arlington, Texas. He can be reached at David.Wharton@ thefivestar.com. Cover Story By: David Wharton