DS News

2 Two Years In We're now two years deep into the world where "COVID" is part of our daily vocabulary. We've all navigated shelter-in-place orders, mask mandates, canceled plans, and, for all too many of us, the direct impact of a global health crisis on ourselves or our loved ones. For the mortgage servicing industry, our challenges have included foreclosure moratoria, navigating forbearances, adjusting staffing needs and managing a hasty shift from in-office to remote work that has fundamentally altered how we do business. For this March edition of DS News magazine, our cover story draws from two recent webinars that hosted discussions into how the industry is "Rising to the Occasion" to tackle these issues and find a way forward. Flip over to our cover story to read insights from representatives of the Housing Policy Council, Selene Finance, ServiceMac, Sourcepoint, and more. Next up, we're bringing you "How to Rise Above Future Mortgage Risks," by Patrick Gluesing, EVP, Head of e StoneHill Group, a Sourcepoint Company. In this piece, Gluesing explores why 2022 may go down as one of the most complex and risk-intensive housing markets in history. "Managing Pipeline and Portfolio Risk Amid Accelerating Mega-Disasters" comes to us via Richard Gagliano, President of Origination Technologies for Black Knight, Inc. What role does technology play in responding to the housing impacts of advancing climate catastrophes? Turn to this feature to find out. Brad Hawkins serves as SVP of Products and Solutions for ServicePower. In this issue, he's bringing us a piece that examines "Top Field Services Trends to Expect is Year." From predictive tech to customer self-service, here are the developments that may reshape the field services sector in the months to come. Finally, Kristy Folino, SVP, Origination Title and Close for ServiceLink, examines the importance of paying it forward to the next generation of mortgage industry leaders and the lasting impact of mentorship. See what she has to say in "Four Tips for Effective Mentorship." You'll find all of this and more in this month's edition of DS News. David Wharton Editor-in-Chief VOL. 20 NO. 3 EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won MANAGING DIGITAL EDITOR Eric Peck REPORTER Kyle G. Horst, Demetria Lester MAGAZINE CONTRIBUTORS Phil Britt Kristy Folino Richard Gagliano Patrick Gluesing Brad Hawkins COPY EDITOR Brandy Scott ADVERTISING Sales: 214.525.6700 EDITORIAL ADVISORY BOARD John Dunnery, VP, Government Loan Servicing, Community Loan Servicing, LLC Benjamin Gottheim, Director, Mortgage Servicing Policy, Freddie Mac Michele Kryczkowski, SVP Operations, Distributed Retail, Planet Home Lending Alex McGillis, Senior Director, Product Development, The Answer, Quicken Loans Erik Schmitt, Managing Director, Origination Division, Chase Home Lending Douglas Whittemore, Head of Default Servicing, US Bank Jacob Williamson, VP Single-Family Collateral Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing PRESIDENT & CFO Jonathan Hughes DESIGN Jordan Funderburk Jason Stone Jonathon Won No part of this publication may be reproduced without written permission from the publisher. ©2021 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk

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