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70 e year 2021 solidified new work practices and operational changes that were created because of the pandemic. Companies across the world have now built thriving remote enterprises and individuals are spending more time at home. ese changes have reestablished the need and increased the demand for field services, be it for commercial and residential property repairs, remote insurance claim coordination, or utility maintenance to meet demand for increased usage. ese needs for field service correlate to an increased urgency for providers to implement the proper technology to meet demand and improve service quality. In fact, with a forecasted CAGR of 11%, the field service management market is estimated to reach $5.1 billion by 2025. As we look to the new year, we can expect rapid digital transformation and an increase in product complexity to meet evolving customer expectations. Here are a few trends to look out for in the coming year. DEPLOYMENT OF PARTS PREDICTION AND AR TECHNOLOGY FOR QUALITY SERVICE Over the past year, field service providers implemented technology in a whole new way to increase capabilities for remote service. is change will be a main focus in the new year as servicers innovate conducting diagnostics in virtual settings. Artificial Intelligence (AI) and augmented reality (AR)-powered support tools allow technicians to have real-time video conferencing that offers spatial orientation and virtual markers so that workers can identify problems and communicate with customers remotely. Additionally, the adoption of AI and machine learning to automate processes allows for smarter systems that can reference service history to predict necessary parts for repair while updating accurate part availability. Predictive systems can ensure inventory levels are constantly maintained so that key parts are available to improve first-time fix rates. By 2025, over 50% of field service management deployments will include mobile AR collaboration and knowledge-sharing tools, compared to less than 10% in 2019. We can expect to see rapid integration of these tools in the coming year as predicative technologies become more advanced and the demand for remote service continues to grow. Feature By: Brad Hawkins TOP FIELD SERVICES TRENDS TO EXPECT THIS YEAR From predictive tech to customer self-service, here are the developments that may reshape the field services sector in the months to come.