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78 78 INVESTMENT GOVERNMENT PROPERTY PRESERVATION Journal GSEs RECOGNIZE THE NATION'S TOP SERVICERS Both Fannie Mae and Freddie Mac (the government-sponsored enterprises) have selected a number of the nation's top mortgage servicers and have acknowledged them for their performance and operational success. Fannie Mae announced its 2021 Servicer Total Achievement and Rewards (STAR) Program results, which honored 29 mortgage servicers for competency, capacity, and overall performance. Among those recognized as 2021 STAR Program recipients: General Servicing » Bank of America » Broker Solutions Inc. d/b/a New American Funding » Freedom Mortgage » PNC Financial Services Group Inc. Solution Delivery » Associated Banc-Corp » Gateway First Bank » Guild Mortgage Company LLC » Home Point Financial Corporation » Regions Financial Corporation » Rocket Mortgage LLC » RoundPoint Mortgage Servicing Corporation » Rushmore Loan Management Services LLC » U.S. Bancorp Timeline Management » Community Loan Servicing » Mr. Cooper General Servicing and Solution Delivery » Caliber Home Loans Inc. » Colonial Savings FA » Computershare Limited (SLS) » Fidelity Bank, National Association » Fifth ird Bancorp » JPMorgan Chase & Company » M&T Bank Corporation » PennyMac Corporation » Planet Home Lending » Provident Funding Associates LP » Truist Bank General Servicing and Timeline Management » LoanCare LLC » Wells Fargo & Company General Servicing, Solution Delivery, and Timeline Management Recognition » PHH Mortgage Corporation "We're proud of the 2021 STAR Program recipients and their dedicated efforts to support and facilitate equitable and sustainable access to homeownership," said Cyndi Danko, SV P and Single- Family Chief Credit Off icer for Fannie Mae. "Whether helping homeowners emerge from forbearance or providing the resources needed to ref inance their loan, these 2021 STAR Program recipients demonstrated their commitment to improving the homeownership journey." For the past decade, the STAR Program has provided consistent, specif ic, and measurable feedback to servicers; aligned servicer performance with Fannie Mae's business goals; and promoted servicing knowledge and excellence across the housing industry. The program's participants are evaluated annually across three categories: general servicing, solution delivery, and timeline management through the Servicer Capability Framework and STAR Performance Scorecard. In addition to the STAR Program recipients, Freddie Mac announced the nine winners of its 2021 Servicer Honors and Rewards Program (SHARP), which recognizes servicers for quality, risk management, and sustaining homeownership resulting in superior portfolio performance. SHARP is a rewards program based on a Servicer's Servicer Success Scorecard ranking. Servicers that have more than 20,000 Freddie Mac master-serviced loans are automatically enrolled in SHARP, which provides performance incentives through rewards and recognition. e SHARP winners represent outstanding customer service and positive efforts to prevent and alleviate loan delinquencies. SHAR P award winners for 2021 include: Clients servicing 200,000 or more Freddie Mac mortgages » Gold: PHH Mortgage Corporation » Silver: Bank of America » Bronze: New Residential Mortgage LLC Clients servicing between 75,000 and 199,999 Freddie Mac mortgages » Gold: Guaranteed Rate Inc. » Silver: Freedom Mortgage Corporation » Bronze: Lakeview Loan Servicing LLC Clients servicing between 20,000 and 74,999 Freddie Mac mortgages » Gold: Union Savings Bank » Silver: Specialized Loan Servicing LLC » Bronze: First Federal Bank "Our servicers remain committed to assisting families so they can remain in their homes while they are still wrestling with the effects of the global pandemic," said Bill Maguire, Freddie Mac's VP of Single-Family Servicing Portfolio Performance. "Last year, 317,000 homeowners with a Freddie Mac mortgage received a forbearance, payment deferral, or other relief option from our Servicers. I'd also like to extend a special thanks to the subservicers who assist with portfolio management for many of these award winners."