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22 Claims Recovery Financial Services WEBSITE: CRFServices.com CONTACT: Jeffrey Clark | Jeffrey.Clark@CRFServices.com | 585.589.8946 KEY PERSONNEL Steven Mowers President Sean Snook COO Jeffrey Clark Chief Revenue Officer Ryan Lasal Director of Innovation Stacy Newell Director of Operations Celebrating our 20th anniversary in 2022, CRFS is the leader in post-default claims management solutions. Dedicated to providing unmatched timeliness, exceptional customer service, and measurable results, CRFS services include pre- and post-foreclosure claims management, loss analysis review and processing, and consulting. We proudly serve the nation's leading mortgage servicers and investors. 4. CRFS: A FOCUS ON PEOPLE CRFS is dedicated to its most valuable resource—its employees. This commitment is evident from state-of-the-art onboarding and training curricula to innovative Talent Development and Future Leader programs, providing staff with a definable path for advancement. Comprehensive, data-driven compensation models are designed to integrate company goals with employee incentives, including compensation. And the company's remote staffing model, in place now for over two years, al- lows CRFS to recruit and retain top talent from across the country to ensure it has access to the best and brightest the industry has to offer at all levels of the organization. 5. CRFS SUPPORTS CLIENTS DURING PANDEMIC To help counter the challenges presented during the pandemic, CRFS developed and rolled out new products in response to the government's forbearance and foreclosure rules. One example is the FHA Emergency Loss Mitiga- tion claim. Over a period of five weeks in 2020, CRFS invested in technology and staffing upgrades to expand its capacity—in total, the company expanded its processing and QC operations to handle more than 10,000 monthly Emergency Loss Mitigation claims, a tenfold increase. In 2021, CRFS launched an equivalent product for FNMA Deferment and by the end of the year had filed almost 15,000 of these claims for its clients. 1. CRFS CELEBRATES ITS 20TH BIRTHDAY As CRFS celebrates its 20th year in 2022, the company is focused on maintaining its position as the industry leader in mortgage claims management outsourcing and consulting. This milestone couldn't have been achieved without the commitment and dedication of individual CRFS teammates, many of whom have been with the company for more than half of its existence. Says company President Steve Mowers, "Our superpower is our people—they continue to be our most important resource; from day one in 2002 to the current day, the CRFS team continues to set the standard for excellence in the industry." 2. CRFS LAUNCHES ITS OFFICE OF INNOVATION In March 2021, CRFS rolled out its Office of Innovation as part of the company's commitment to continuous improvement. The Innovation Team has responsibility for developing, facilitating, and implementing new ideas and innovative strategies within CRFS' business model that position the company for success in the rapidly changing mortgage servicing default and foreclosure industry segment. Since its launch, the team has coordinated projects that delivered significant investments in the underlying technologies that support mission critical functions including the document management process/interface, and the workflow and related automation functionality that support the claim preparation and upload process. 3. CRFS NAMED ORLEANS COUNTY (NY) CHAMBER OF COMMERCE "EMPLOYER OF THE YEAR" "… the way that CRFS handled things this year …" was cited as a key factor in awarding the honor. There were several things CRFS did to preserve jobs and support clients in the face of COVID-19 challenges while also investing in the company's future, including: • Conversion to 100% remote workplace with deployment of workstations and establishment of IT infrastructure to support a remote desktop environment • Renegotiation of leases at multiple office facilities to better meet the needs of a remote staffing model, leading to reductions in office space and expansion of staff engagement best practices Top5 Get to Know the Industry's Top Organizations