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CORNERSTONE
DEBUTS NEW
MORTGAGE LOAN
SERVICING OPS
Cornerstone Home Lending has launched
its full service, in-house mortgage loan
servicing operation. Cornerstone has invested
in building a team of servicing professionals,
led by Toby Wells, who will serve as
Cornerstone's Managing Director of Loan
Servicing.
In addition, the selection of Black Knight's
servicing technology platform, together
with Cornerstone's team members, creates
a servicing experience for Cornerstone
customers for the life of their loan.
"Providing a remarkable customer
experience remains one of Cornerstone's key
Core Convictions since our founding 34 years
ago, and we are excited to offer our mortgage
loan servicing customers the same standard of
excellence that has long defined Cornerstone's
loan origination operations," said Adam Laird,
President of Cornerstone.
Customers will be offered a suite of online
tools to access and manage their mortgage
account anytime, anywhere. Cornerstone's
user-friendly loan servicing website and
mobile app provide timely information,
such as billing statements, escrow activity,
and a variety of payment options and payoff
calculators.
Cornerstone will also transition its existing
mortgage loan servicing portfolio to the
company's in-house system in the coming
months. "Cornerstone's robust servicing
platform supports and streamlines all facets of
Cornerstone's loan servicing operations from
loan boarding to payoff, enabling our team
members to focus on what matters most: a
remarkable customer experience," Wells said.
"Cornerstone's dedicated loan servicing team
will continuously elevate every aspect of the
loan servicing process to raise the bar for
customer satisfaction."
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