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50 THE VIEW FROM 25 YEARS IN Sean Ryan, CEO of Aspen Grove Solutions, speaks to DS News about leveraging tech to aid mortgage servicers, lessons learned from two and a half decades in the industry, and the keys to the company's longevity. Serving as Aspen Grove Solutions' Founder and CEO, Sean Ryan is described by the company as "the executive team's technology pioneer." Ryan has "spent more than 30 years mastering the build, implementation, and integration of software platforms to mitigate risks and increase returns on the asset." In 2022, Aspen Grove celebrates its 25th anniversary—no small feat in an industry as unpredictable and prone to tumult ranging from natural disasters to economic fluctuations and paradigm shifts such as COVID-19-driven migration and hybrid work models. With Aspen marking off its silver anniversary, DS News spoke with Ryan to gain his insights and lessons learned from two-and-a-half decades spent navigating and supporting the mortgage servicing industry. What achievement are you most proud of in Aspen Grove's 25-year history? is is all going to sound a bit geeky and techy, so I hope people don't stop reading on the first question! I'm extremely proud that we are realizing the vision we have had for a long time and that now, in our industry, better conversations are taking place that align to enable that vision. We have consistently pursued excellence in our underlying technology to enable servicers to think about servicing across all departments and to include the borrower connected under one orchestration/visualization/data layer. e most complicated aspect of servicing has always been default, and having slayed that dragon, we can now configure any servicing process, performing and nonperforming, to enable a single orchestration/visualization/data layer with technology that meets the complexity of our industry and the ongoing changes that occur. is is regardless of the underlying servicing platform or any other technology used across servicing. I am proud that we can do that for our customers so they can create better outcomes for all stakeholders—including the borrower—and run a more efficient shop where technology is enabling everything it is supposed to enable. What factors have contributed to Aspen's 25-year longevity in mortgage servicing? Belief and stickability—we have just not Cover Story By: David Wharton