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53 state-specific rules and investor rules for the legal aspects of foreclosure, bankruptcy, and eviction, we learned fast that we had to make our platform configurable. From there, we started to learn more about the business, and we were the first company to have an REO technology solution, used by Premier Asset Services back in 1999/2000 and subsequently used to oversee the disposition of 10,000 assets per month during the Great Recession, including many HUD M&M contractor properties. at was really the start in terms of us building solutions for servicing operations. What are the main issues currently affecting the mortgage servicing industry, and how can technology help address them? Unlike the rest of the world, we have a complicated mortgage industry in the United States with many influencing factors. ese include multiple GSEs with differing requirements; rules and guidelines that change regularly; multiple oversight and regulatory organizations with changing rules; different states with their different rules and processes; different municipalities; a lot of products; banks and non-banks; many instruments that can trade and move, including MSRs and MBSs; Master Servicers and other parties. e list of influences and consequent complexity is high. at's not even including economic factors or black swan events such as COVID-19. When considering the complexity, it is easy to observe that this is a difficult beast to tame. Given the complexity and fluidity of the market I think that the ultimate customer is at a higher risk of being neglected. So, the biggest challenge I see is how to tame the servicing beast while putting the borrower first. Many industries have reaped the benefits of technology automation, but the complexity of our market makes it more challenging. is is probably why the industry has struggled to solve for this. Many companies have created borrower-facing interfaces, and some are pretty good. Often, however, the back-office operations struggle even with new interfaces because of disconnects with the backend. Both must be in place to really solve this problem. On the backend, servicers need technology that is configurable, that can easily pull and push data from the servicing platforms, that can keep pace with regulatory changes, that automates as much of the processes as possible, and that combines all of that with easy-to-use, multichannel journeys for borrowers. at is the holy grail of servicing and what Aspen can do today for our customers. Aspen Grove likes to say it champions "an easier approach to servicing." How is this delivered? To put it simply, Aspen synchronizes all the tasks and workflows in a servicing operation to save time and money. We like to say that with Aspen, servicing just flows. We've done this by building a configurable backend, so setup is according to the way a servicer wants to deliver their content and their journeys. What is Aspen Grove's X factor? What makes Aspen Grove special and compelling? Aside from our ongoing investment in core technology, it has to be our partnership approach and the trust we work hard to build with our customers. Due to the nature of our industry, you cannot stand still—it is a moving target. us, you cannot implement a system like Aspen and say, "at is it—we are done." We establish a partnership model with our clients that is a cross-functional team consisting of people from Aspen and people from our clients, working together to keep servicing in sync. Our partner customers welcome this approach to change management, and I think that if anyone were to talk to the operators that work with us on a day-to-day basis, they would say that is what sets Aspen apart. What common attributes have you found among Aspen Grove clients? A deep understanding of what it takes to make servicing hum by connecting underlying teams and processes into a single orchestration layer to remove process breaks. It's also true to say they are not afraid of change. Implementing enterprise platforms to streamline operations and reduce costs must come with change. Our clients understand that change is necessary to affect better outcomes for all stakeholders, and they take the time to invest in this vision. "Aspen Grove's Platform provides proven industry-leading functionality, when combined with the support and partnership provided by the Aspen Grove team, we knew it was the right decision for Homepoint." —Perry Hilzendeger, President of Servicing, Home Point Financial