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S E P T E M B E R 2 0 2 2 | C O N T E N T S | D S N E W S . C O M
Cover Story
64
Subject matter experts from
Mr. Cooper, Richey May,
Sagent, and e Basis Point
discuss the health of America's
$12 trillion mortgage servicing
industry, asking, "Are we in
a golden age of mortgage
servicing?"
By Phil Britt
LESSONS
LEARNED
FROM PANDEMIC SERVICING
FEATURE
68
How to Win at
Cybersecurity:
Become a 'Sneaker'
CISO
In the world of
cybercrimes, the
effective execution
and deployment of
technology, people,
and processes are the
first steps in building a
culture of information
security.
By Tony Carothers
FEATURE
72
Reflecting the
Communities We
Serve
As the industry makes
strides to increase
homeownership for
marginalized individuals,
the mortgage finance
space must keep pace to
meet the needs of this
group by enhancing its
DEI efforts.
By Justin Foster
QUICK TAKE
76
Zeroing in
on Servicer
Convenience Fees
e CFPB and state
regulatory bodies are
closely scrutinizing all
mortgage-related fees,
from the start of a loan
to the ongoing servicing
of the loan, to ensure
compliance with the
Fair Debt Collection
Practices Act.
By Joshua Fieldgrove
QUICK TAKE
80
Providing
Opportunities for
Homeownership
Fannie Mae's REO
repair strategy focuses on
innovative solutions to
help support repair and
upkeep of properties.
By Jacob Williamson
QUICK TAKE
82
Servicers Adapt to
Changing Times
COVID-19 presented
mortgage servicers with
a new challenge, creating
and executing new
customer solutions, while
managing the impact of
the pandemic on their
own workforce.
By Erik Schmitt
