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25 report, in which its members concluded that innovation requires overcoming a number of problems, including regulatory oversight, maximizing the cost-benefit equation, integrating systems to create a seamless borrower experience and, always, effective change management. But these challenges may all be symptoms of a more fundamental problem, the group concluded. Grant added, "is group has already demonstrated that it contains the experience, and its members are committed to really examining the key issues the industry is facing and then working together to help the industry find a path forward. I'm honored to be working with them." CHAZ MUELLER JOINS THE MCS BOARD OF DIRECTORS Chaz Mueller has joined the MCS Board of Directors as an Independent Director, bringing more than 25 years of senior executive leadership experience within the single-family and multifamily rental industries to his new role. Mueller will assist MCS as it continues to expand its property service offerings by leveraging its capabilities built over its more than 35 years of service to the property preservation industry. Prior to joining the MCS Board, Mueller was most recently CEO of Progress Residential, a provider of high-quality, single-family rental (SFR) homes with more than 85,000 properties across 29 of the nation's fastest growing metro areas. Additionally, he was the President of Irvine Company Apartment Communities, Owner and Manager of apartment communities across Coastal California; CEO of ConAm Management Company, a full-service real estate management and investment firm specializing in multifamily housing; and President, COO, and CFO of Archstone, one of the largest publicly- traded multifamily REITs before going private. "We are extremely pleased to have Chaz serve as an Independent Director for MCS given his extensive experience, industry knowledge, and leadership capabilities," said Craig Torrance, CEO of MCS. "He helped pioneer the SFR market space and understands the operational challenges and requirements of those owners and operators. Chaz's insights and guidance will help improve and strengthen our residential rental service offerings, allowing us to better serve our growing client base." Mueller said, "I'm excited to be of service to MCS as a Board member, sharing my understanding of the needs and expectations of their target clients as the Company continues to grow and strengthen its residential rental services business. With the SFR space still relatively new, a company like MCS has a tremendous opportunity to establish itself as the property services market leader through its comprehensive offerings. I look forward to helping the company on their journey to achieve that goal." PATRICIA BLACK TO MANAGE CLIENT RELATIONS AT RISKSPAN RiskSpan, a provider of data management and analytics for residential mortgage and structured products, has appointed Patricia Black as its Chief Client Officer. Black takes over responsibility for managing client success across the full array of RiskSpan's Edge Platform and services offerings. She brings more than 20 years of diversified experience as a senior financial services executive. Her expertise ranges from enterprise risk management, compliance, finance, program management, audit, and controls to operations and technology, regulatory requirements, and corporate governance. As a senior leader at Fannie Mae between 2005 and 2016, Black served in a number of key roles, including Chief Audit Executive in the aftermath of the 2008 financial crisis, Head of Strategic Initiatives, and Head of Financial Controls. "Tricia's reputation throughout the mortgage industry for building collaborative relationships in challenging environments and working across organizational boundaries to achieve targeted outcomes is second to none," said Bernadette Kogler, CEO of RiskSpan. "Her astounding breadth of expertise will contribute to the success of our clients by helping ensure we are optimally structured to serve them." More recently, Black headed operations at SoFi Home Loans where she expanded the company's partner relationships, technological capabilities, and risk management practices. Prior to SoFi, as Chief of Staff at Caliber Home Loans, she was an enterprise leader focusing on transformation, strategy, technology, and operations. "I feel it a privilege to be able to serve RiskSpan's impressive and growing clientele in this new capacity," said Black. "I look forward to helping these forward-thinking institutions rethink their mortgage and structured finance data and analytics and fully maximize their investment in RiskSpan's award-winning platform and services." Journal "Tricia's reputation throughout the mortgage industry for building collaborative relationships in challenging environments and working across organizational boundaries to achieve targeted outcomes is second to none." —Bernadette Kogler, CEO of RiskSpan