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37 Journal ability to refinance out of a problem will become more difficult. is situation will require deeper assessment of a borrower's ability to pay throughout the loan servicing process. How did Selene navigate the challenges presented over the past 24-plus months from the pandemic? Very early in the pandemic, Selene implemented a strategic plan that involved rapid deployment of technology to all associates, allowing them to effectively work from home. Productivity standards were immediately set to ensure our clients and borrowers were continuing to receive best-in-class performance. Constant communication channels were open with structured meetings and check points to make sure the strategic plan was being followed. How has Selene kept up with and navigated the regulatory changes handed down to protect homeowners over the past few years? Selene has a highly experienced compliance and risk management team with years of expertise working with regulators and counterparties. Our systems, reporting, and proactive interfaces with the business and legal have allowed Selene to react quickly to regulatory changes. e compliance and risk management teams work hand and hand with inside legal counsel to ensure that the protection of the borrower is at the forefront of everything we do. Where do you see the servicing space heading over the next 12 months? ere is always going to be pressure on becoming more efficient using technology and artificial intelligence. Interactions with the borrowers will be more targeted based on data mining and analytics. With borrowers coming off forbearance plans and loan modifications, we could see redefaults due to the current interest rate environment and the inability to place borrowers into loan modifications. Regulatory pressure will continue to mount, requiring resources, automation, and full transparency throughout the process. Servicers may continue to struggle with the hybrid environment of working from home, which could lead to higher turnover and an unstable operation. DS News is the only publication in the country solely dedicated to providing default servicing professionals with news and content focused on their industry. SUBSCRIBE NOW! Connect with us online at DSNews.com. SUBSCRIBE TO THE LEADER IN DEFAULT SERVICING NEWS THEFIVESTARINSTITUTE