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whether that's for a new credit card, no-closing
cost refinance, or mortgage relief option. "e key
is maintaining the servicing aspect while merging
it with analytics to offer tailored solutions,"
Maguire points out.
One new example of how Freddie Mac
is pairing of analytics with a customized
homeowner experience is Resolve®, a new way
of reaching resolution for mortgage relief. e
tool uses automation and seamless integration to
deliver rapid, rules-based workout decisions to
servicers, who can then provide fast and reliable
mortgage assistance to homeowners.
"Freddie Mac is committed to partnering
with our clients to improve efficiency across the
mortgage life cycle, with the ultimate goal of
passing through value to enhance the experience of
their employees and homeowners," Maguire said.
A holistic approach to servicing is a must, and
servicers need to know that they do not have to
embark on this journey alone. Today, more than
ever, servicers can partner with organizations that
have figured it out—or at least mastered pieces
of the puzzle, including customer experience,
data integration, and loss mitigation—helping
them provide more expanded solutions for
homeowners.
Learn more about how Freddie Mac is
reimagining servicing, and how solutions
available today can help servicers build a new
generation of servicing. Visit sf.freddiemac. com/
ReimagineServicing
Technologies, including
self-service capabilities via
a user-friendly portal or a
mobile app, are a modern
expectation, as is digital
paperwork with e-signatures.
