DS News

DS News December 2022

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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Page 37 of 99

36 Industry Updates From mergers and acquisitions to cutting-edge tech tools and solutions, here's the company news the industry is talking about this month. MCS ESTABLISHES NETWORK OF SELF-PERFORMING SERVICE CENTERS MCS, the national property services com- pany founded in 1986, celebrated establishing a network of regional self-performing Service Centers—facilities with locally staffed project management and service tech teams—in seven markets in 2022 and announced plans to open 10 or more in 2023. As a first in the property services industry, MCS will open a network of self-performing service centers to support all facets of the default mortgage, property preservation, commercial, and residential rental segments, leveraging its own dedicated project management teams and service crews across major U.S. markets to better serve its growing client base. "Best-in-class customer service has been our competitive advantage for more than 35 years, and the establishment of MCS Service Centers across the country furthers our edge in providing excel- lent service across a large and growing volume of residential and commercial properties," said Craig Torrance, CEO of MCS. "Our Service Centers, in combination with our long-established national network of service providers, fortify our ability to deliver responsive and meticulous care to brighten and revitalize neighborhoods across the nation." In 2022, MCS opened Service Centers in Phoenix; Dallas; Las Vegas; Orlando; and Colum- bus, Ohio, with additional Service Centers slated to open in Atlanta and Tucson, Arizona, before year's end. Markets on the MCS Service Center expansion roadmap include Houston, Tampa, Chicago, Salt Lake City, Denver, Indianapolis, Memphis, Nash- ville, Charlotte, Detroit, and other markets in Florida and Texas, while assessing opportunities in New York, New Jersey, and Connecticut. Service Centers are staffed with a Market Di- rector, Project Managers, Estimators, and Service Technicians to execute the field property services needs of the firm's clients across the mortgage, residential rental and commercial services lines of business. Additionally, MCS employs 12 of its own inspectors across Phoenix, Dallas, Columbus, Atlanta, Orlando, and Las Vegas with the ability to provide a variety of inspection services—in- cluding occupancy, property condition, disaster and loss draft inspections—across each respective state and nearby regions as needed. MCS' hybrid service model combines an expansive network of local service partners with the company's own expertise and use of innovative technologies to ensure transparency, enhance qual- ity control and code compliance, and maximize efficiencies, ultimately driving client satisfaction. "Our network of Service Centers allows MCS to act as an extension of SFR owner/operators' team by providing 'boots-on-the-ground' services that might otherwise be challenging for investors to handle on their own," said Andrew Nolan, President, Commercial and Residential Rental Services, for MCS. "Our national platform gives us the advantage of scale with the important ben- efit of a local presence to perform or oversee work, while consolidated programs create efficiencies and enhance service delivery through aggregation and technology-driven processes." Additionally, MCS' Service Centers and vendor networks provide a suite of offerings for commercial properties—from office parks and car washes to big box retailers and national/regional brands that demand brand consistency across multiple locations. e established processes, exist- ing technology platforms, and accessibility to local trade professionals give commercial owner/opera- tors a one-stop-shop for an efficient, tech-forward program providing services such as landscaping and snow removal as well as interior services such as electrical, plumbing, and routine repairs. MCS also offers its own software to manage vendor work orders which seamlessly interfaces with existing technology platforms. "For property preservation, companies have typically provided maintenance and inspection services primarily through a third-party network of vendors and contractors," said Chad Mosely, President of Mortgage Services for MCS. "MCS is transforming the property preservation sector through our combined network of Service Centers and trusted local service partners to ensure vacant properties remain in good condition."

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