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2 Stepping Up to the Plate e year 2023 is beginning with a number of hurdles and obstacles to surmount on the path to success. A market that has swung up and down to start the year is cause for concern as the industry seeks its balancing point. is month, we spoke with reps from Chase Home Lending, Fannie Mae, U.S. Bank, and more about last year's victories and how they're facing the challenges presented by 2023. In "Steering Into the Headwinds," we hear from Samantha Manfer, Chief Business Development and Brand Officer for Planet Home Lending; Michael Merritt, SVP, Customer Care and Mortgage Default Servicing for BOK Financial; Candace Russell, VP-Post Sale for Carrington Mortgage Services; Erik Schmitt, Managing Director, Origination Division for Chase Home Lending; Douglas Whittemore, Head of Default Servicing for U.S. Bank; and Jake Williamson, SVP, Single-Family Collateral Risk Management for Fannie Mae, as they share how to surmount issues they may face, and what can lead them to success. Adel Issa, SVP, Customer Contact and Loss Mitigation for Carrington Mortgage Services brings us a number of ways to enhance servicer customer service in a down market in his January 2023 submission, "What Kind of Service Can You Expect?" On the legal front, T. Robert Finlay, Founding Partner of Wright, Finlay & Zak, discusses Temporary Restraining Orders (TROs) in the foreclosure process in his detailed piece, "Did You Ever Wonder What It Takes to Enjoin a Foreclosure Sale?" Drawing upon his years of legal experience, Finlay discusses cases and instances where TROs are granted during litigation and how it impacts individual cases. Travis McGee, ermoGrid Product Manager for ECI Software Solutions, discusses how field services professionals can properly implement technology when preparing a foreclosed home for sale in his article, "e Tools and the Talent." McGee stresses the importance of never overlooking often neglected details such as plumbing, HVAC, and electrical systems to ensure that won't be stuck with a money pit when buying these properties. Also this month, Matthew Perez, VP of Mortgage Servicer Product Development for FICS (Financial Industry Computer Systems), discusses an important emerging market segment, Limited English Proficiency (LEP) borrowers, in his article, "Don't Wait for Regulations." By keeping ahead of the regulatory curve, mortgage professionals can embrace this market and provide the resources to the LEP market, a segment projected by the National Association of Hispanic Real Estate Professionals (NAHREP) to purchase 70% of new homes between 2020-2040. You get all this and much more in this month's issue of DS News. As always, we strive to keep ahead of market trends to provide the tips and expertise to overcome any market downturns or twists that may lie in the road ahead. ank you again for making us your trusted source for the industry's latest news and happenings. David Wharton Editor-in-Chief VOL. 21 NO. 1 EDITOR-IN-CHIEF David Wharton MANAGING DIGITAL EDITOR Eric C. Peck REPORTERS Kyle G. Horst, Demetria Lester MAGAZINE CONTRIBUTORS T. Robert Finlay Travis McGee Matthew Perez Adel Issa COPY EDITOR Brandy Scott ADVERTISING Sales: 214.525.6700 EDITORIAL ADVISORY BOARD Benjamin Gottheim, Director, Mortgage Servicing Policy, Freddie Mac Erik Schmitt, Managing Director, Origination Division, Chase Home Lending Douglas Whittemore, Head of Default Servicing, US Bank Jacob Williamson, VP Single-Family Collateral Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing PRESIDENT & CFO Jonathan Hughes DESIGN Jordan Funderburk Jason Stone No part of this publication may be reproduced without written permission from the publisher. ©2022 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk