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61 on-your-phone experience to homeowners in their own brand—and also be able to have their customer service teams help in real-time, at any moment, using multiple communications channels (desktop, phone, SMS, etc.), and see the same data their customer is seeing. Sagent's consumer platform streamlines 1+ million homeowner interactions with 49,000+ new recurring payments created each month. Each year, the platform facilitates $14+ billion of one-time payments. We're meeting borrow- ers where they are—45% of these interactions happen on a mobile device. All these servicer and homeowner experi- ences—and data sharing—must work across the full performing and default lifecycle of every loan, seamlessly cover every compliance and investor detail, and enable real-time processing and reporting of all compliance and investor requirements. If your fintech platform doesn't do this yet, 2023 is the year to tighten it up. PREDICTIONS & TAKEAWAYS FOR SERVICERS IN 2023 In 2023, it's all about capital, cost control, compliance, and customer acquisition/retention, and here are four predictions and one primary takeaway. is year, I predict: • We'll continue to see servicers with strong balance sheets acquire more MSRs. • We'll see originator/servicers with strong balance sheets try to hold the line on MSRs rather than sell to fund origination opera- tions. ere's still more storm to weather as inflation remains stubborn. • Our industry has improved materially since the post-2008 years, and we'll continue to see servicers set a new bar for compliance, which will prove itself even more in the next hardship cycle. • When rates drop in response to moderating inflation, retention will rise for the best ser- vicers. And the best servicers know that great retention IS customer acquisition because each retained customer is a new origination. e primary takeaway is that the best ser- vicers use smart fintech strategies to master cost control, compliance, and customer acquisition/ retention. A smart fintech strategy must include enterprise, default, and consumer platforms that are all synced by real-time data. You must run a cloud-native, open-API model to take real-time action without missing any fine details on cus- tomer service, operations, and compliance. is is the new status quo, and this is what Sagent stands for. Please reach out and let me know your thoughts on my predictions or your tech stack strategy. Dan Sogorka is the President and CEO of Sagent, America's second-largest loan servicing software company, serving top bank and nonbank servicers. Sogorka has led digital transformation in housing for two decades. Before joining Sagent, Sogorka served as CEO of digital mortgage point-of-sale provider Cloudvirga, President of EXOS Technologies, EVP of Ser- viceLink, a $1 billion revenue subsidiary of Fidelity National Financial, and Division President at mortgage servicing and data giant Black Knight. As CEO of Sagent, Sogorka plays a vital role in reinventing how banks and lenders power the homeownership and consumer lending experience for millions of borrowers.

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