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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 2 October 2023 F R O M T H E E D I T O R OF PHOENIXES AND FIVE STARS I k now we've said it before, but this month's issue is absolutely packed. Coming off the heels of last month's successful Five Star Conference, our October issue brings you all our coverage of that event, from our Exposure photospreads to our detailed coverage of the educational Forums, profiles of our five Women in Housing recipients, and an exclusive look at this year's 2023 Lifetime Achievement Award recipient, Kim Yowell of Fairway Independent Mortgage Corporation. But that's just getting started. Be sure to check out our cover story for a profile of PhoenixTeam, a minority, women-owned small business that's working to stay on the frontlines of ever-changing mortgage technology. You can get to know PhoenixTeam starting on page 32. This month's lineup of other features kicks off with "Time for Originators to Take a Second Look at Outsourcing," from authors Peter Baci and Javed Shaikh of Mphasis Digital Risk. They explain how leveraging specialized skills and expertise through offshoring can improve the quality of service and overall customer experience. Next up, Toby Wells, President of Cornerstone Servicing, brings us a piece entitled "With Help, Servicing Compliance Can Get Easier." He delves into why regulatory oversight has become a fact of life for mortgage servicers, and why staying compliant requires a robust risk management framework. Finally, Kristy Folino, SVP, Custom Solutions at ServiceLink, shares her piece, "Getting to Know the Millennial Homebuyer." With millennials remaining a powerful force in the homebuying arena, new research from ServiceLink offers insights into their priorities, behaviors, and intentions for the coming year. We've got all this and more awaiting you in the pages ahead. Welcome to the October 2023 issue of MortgagePoint. David Wharton Editor-in-Chief Magazine EDITOR-IN-CHIEF David Wharton ART DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTERS Kyle G. Horst Demetria Lester MAGAZINE CONTRIBUTORS Peter Baci Kristy Folino Javed Shaikh Toby Wells COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD Benjamin Gottheim, Director, Mortgage Servicing Policy, Freddie Mac Erik Schmitt, Managing Director, Origination Division, Chase Home Lending Douglas Whittemore, Head of Default Servicing, US Bank Jacob Williamson, VP Single-Family Collateral Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing EXECUTIVE ADVISOR Michael S. Waldron Corporate Officers PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone No part of this publication may be reproduced without written permission from the publisher. © 2023 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MortgagePoint strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MortgagePoint does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.