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October 2023 » thefivestar.com 31 October 2023 I N D U S T R Y U P D A T E fostering volunteerism, and leveraging resources." The organization's CEO Josie Tamayo thanked Wells Fargo for what Tamayo called a "significant contribution." Tamayo added that the donation to the Florida Disaster Fund "will help relief organizations in rebuilding our affected communities." In the press release, Wells Fargo also stated that it has an ongoing collabora- tion with veteran-led disaster relief and humanitarian agency Team Rubicon. The financial services institution said that it is "unlocking Team Rubicon's ability to quickly clear debris off roadways to allow access for first responders and aid workers in disaster-impacted communities." Wells Fargo banks serve one in three U.S. households and more than 10% of small businesses in the United States, the company noted in its press release. Through its businesses and the Wells Fargo Foundation, it "aligns its resources and expertise to make a positive impact in communities, address complex societal issues, and help build a more inclusive, sustainable future for all." Wells Fargo's funding priorities include financial health, housing afford- ability, small business growth, sustain- ability, and environmental justice. "We prioritize funding to activities and programs that have a broad reach and support the needs of underserved communities and advance racial equity." NYCB DEBUTS NEW BRAND IDENTITY FOR FLAGSTAR BANK N ew York Community Bancorp, Inc. and its subsidiary, Flagstar Bank, N.A., (Flagstar), have unveiled a modern new visual identity and logo combining the best elements of the three legacy banks. It follows the acquisitions of Flagstar Bancorp, Inc. and Signature Bank by NYCB and signals the unification of the three companies under the Flagstar name and their commitment to helping customers, clients, and com- munities to take charge and thrive. Thomas R. Cangemi, President and CEO, said, "Energy and movement are a constant in today's world and vital to finan- cial success. That's what our new identity is centered on—creating an energy from the strength of our people, expertise, and acumen. The star in our new logo stands for customer-centricity, the bedrock of our new identity. It's symbolic of a multi-di- mensional financial journey, the relation- ships we foster, and the unique energy we share in working together to thrive." "The design and energy from our logo, when combined with the modern feel of the new Flagstar brand is exciting and filled with possibilities," said Reggie Davis, President, Consumer and Cor- porate Banking. "We want customers, clients, and communities to feel a sense of empowerment from Flagstar and con- nect to its bold, sophisticated, yet human feel, which is what our new branding aspires to communicate." The company selected the logo after a lengthy research-driven process, includ- ing testing and feedback and targeted third-party surveys in its core markets. While the new logo and identity will not be fully rolled out until systems are converted in the first quarter 2024, customers and clients will start to see the fresh look across digital and traditional platforms, in advertising, and importantly, through a complete redesign of Flagstar's more than 400 branches to boldly commu- nicate the energy they will deliver. Until then, NYCB and Flagstar will continue to serve customers and clients through their respective branches and brands, websites, mobile apps, and relationship managers. FLANAGAN STATE BANK SELECTS DOVENMUEHLE FOR ITS MORTGAGE SUBSERVICING NEEDS D ovenmuehle Mortgage, Inc. (Dovenmuehle), a mortgage subservicing company, has announced that Flanagan State Bank, a community bank headquartered in central Illinois, selected Dovenmuehle to subservice its mortgage loan portfo- lio and deliver enhanced service to the bank's mortgage customers. Flanagan State Bank specializes in residential mortgages and agricultural lending. As the bank and its home lend- ing programs have expanded, it needed a subservicer that could handle multiple loan types, including USDA, FHA, VA, and conventional, while simultaneously providing the high level of personal cus- tomer service to which Flanagan State Bank customers are accustomed. "We wanted to provide a better user experience for our borrowers, and with Dovenmuehle's self-service technology, our borrowers have a lot more insight into their mortgage loans at their fingertips," said Audrey Harlan, President of Flanagan State Bank. "Not to mention, onboarding was an extremely smooth process. As a family-owned bank, we were apprehensive about working with such a large company, but Dovenmuehle has repeatedly proven to be an excellent resource." Dovenmuehle has extensive experi- ence in working with community banks of all sizes nationwide. As local lending institutions, these banks place a high priority on personal service while want- ing to deliver modern digital banking solutions for their borrowers as well. For example, Dovenmuehle provides its lender clients with a white-labeled platform that enables lenders' customers to access key information regarding their mortgage loans and, in many cases, self- serve. In addition to providing access via web browser, the platform also includes a native mobile application, which has consistently earned a 4.9 out of 5-star rating on the Apple App Store. "It can be difficult for lenders to de- cide when, how, and who should manage their servicing needs. At Dovenmue- hle, we understand the gravity of this decision and strive not only to provide solutions for lenders of all sizes but also to assure our clients that their borrowers are in the best hands," Dovenmuehle VP of Business Development Anna Krogh said. "It's an honor to hold such a responsibility, and we are delighted that Flanagan State Bank has entrusted us with managing its servicing assets and treasured clients."