October 2023 ยป thefivestar.com
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October 2023
C O V E R S T O R Y
Client Outcomes: Change is inevitable.
PhoenixTeam leadership structures its
contracts, software development approach,
and management approach to expect
change and adapt accordingly. They mea-
sure success by solving the business's need
and achieving the outcomes set out by the
client, even as those things change.
PhoenixTeam's practitioners are ex-
perts at transforming legacy systems into
modernized platforms that drive greater
efficiencies. As a Salesforce Partner, Phoe-
nixTeam is well known as a company com-
prised of "craft masters" who develop a
clear understanding of each client's vision
and create custom strategic plans for dis-
covery, development, and implementation
of the new stack. PhoenixTeam's experts
work to break down every requirement
thoughtfully, focusing on the "art of the
possible" and helping to open clients' eyes
to process improvements and efficiencies
that previously seemed out of reach.
Lindsay Bennett, Partner, sumed
it up best: "Delivering better outcomes
comes from embedding with our clients,
internalizing their situation, and working
together as one team. We're not interested
in showing up, ticking off a set of delivera-
bles, and going home. We're here to deliver
value. Full stop."
PhoenixTeam's record aligns to this
mindset. When a top mortgage FinTech
engaged Phoenix to transform its lending
process after more than a year of trying to
implement Salesforce, PhoenixTeam wasted
no time. Within a matter of weeks, the team
reimagined the product vision, mission, and
scope. They defined the first container of
rapid value and 12 weeks later, onboarded the
client's first users. "Speed to value realization
is the name of the game," Mathias said.
When Jacki Frazer, Managing Prac-
titioner, joined PhoenixTeam six years
ago, her decision was based on a number
of factors, but primarily because of the
proven leadership of "T3." Frazer recalls, "I
knew that this company would be a major
player in the mortgage industry, staffed with
premium talent and a laser focus on our
mission and purpose. In my six years with
