October 2023 » thefivestar.com
3
October 2023
C O N T E N T S
Departments
4
MTECH
8
GOOD READS
10
MOVERS & SHAKERS
28
INDUSTRY UPDATE
Features
32
Cover Feature
PHOENIXTEAM
IN THE ARENA
MortgagePoint explores how a
minority, women-owned small
business stays on the frontlines of
ever-changing mortgage tech.
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TIME FOR ORIGINATORS TO
TAKE A SECOND LOOK AT
OUTSOURCING
Peter Baci and Javed Shaikh of Mphasis Digital Risk
explain how leveraging specialized skills and expertise
through offshoring can improve the quality of service and
overall customer experience.
WITH HELP, SERVICING
COMPLIANCE CAN GET EASIER
Regulatory oversight has become a fact of life for mortgage
servicers, and staying compliant requires a robust risk
management framework.
GETTING TO KNOW THE
MILLENNIAL HOMEBUYER
Millennials continue to be a powerful force in the home-
buying arena, and new research from ServiceLink offers
insights into their priorities, behaviors, and intentions for
the coming year.
CHALLENGING, INSPIRING, AND
SUPPORTING
MortgagePoint invites you to get to know this year's Five
Star Lifetime Achievement Award recipient: Kim Yowell,
EVP of Servicing for Fairway Independent Mortgage
Corporation.
2023 WOMEN IN HOUSING
LEADERSHIP AWARDS
Continuing an annual tradition, MortgagePoint once again
brings you the Women in Housing Leadership Awards
recipients, as presented at last month's Five Star Confer-
ence and Expo.
Sponsored Content
CHALLENGING COMMON MYTHS
ABOUT FORECLOSURE SALES
THE EVOLUTION OF
CATASTROPHE RISK—MORE THAN
HURRICANES
