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MortgagePoint ยป Your Trusted Source for Mortgage Banking and Servicing News 62 G agan Sharma is the Founder and CEO of BSI Financial Inc., a cloud-based, open API and AI-driven platform. BSI offers an end-to-end digital servicing platform that enables investors and originators to transact seamlessly, with automated loan boarding, investor reporting, and data-driven loan monitoring through the lifecycle of the mortgage. BSI Financial has also built a proprietary AI-driven compliance automation and workflow that ensures complex, state-by-state regulations are kept up-to-date and acted on with precision and certainty, providing real-time visibility into the mortgage details and exceptions. A seasoned entrepreneur and execu- tive with more than 20 years of experi- ence in financial services and technology, Sharma enjoys solving challenging customer problems in the financial sector and has a proven track record of bringing startup concepts to life and scaling for success, including successfully exiting and selling a global financial services and technology outsourcing company. Since leading an investment group to acquire BSI from a bank in 2006, Sharma has transformed the company from a small loan servicer, into a fast-growing mortgage fintech, fostering 70X growth since its acquisition. BSI was named on Inc. Magazine's Inc. 5000 list of fast- est-growing companies for two years, and on The Dallas 100 list of fastest-growing companies in North Texas for four consec- utive years. Sharma was named a finalist for the EY Entrepreneur of the Year in the South- west Region in 2017, is a member of the Young Presidents' Organization (YPO), and has an MBA from The Wharton School at The University of Pennsylvania T H E P O I N T F e a t u r e d C o n v e r s a t i o n s W i t h M o r t g a g e ' s B e s t a n d B r i g h t e s t Founder and CEO BSI Financial Inc. MANAGING TODAY'S TECH TRENDS IN MORTGAGE SERVICING MortgagePoint had the opportunity to chat with Gagan Sharma, Founder and CEO of BSI Financial Inc., to discuss the evolution of technology in the servicing space, as AI, machine learning, and other advances become more commonplace in the borrower experience. B y DAV I D W H A R T O N and a B Tech from the Indian Institute of Technology, Delhi. MortgagePoint had a chance to sit down with Sharma to discuss the role of technology, artificial intelligence (AI), and machine learning (ML) in enhancing the borrower experience, and the pivotal role it all plays in compliance today. Q: Can you describe the current state of the mortgage industry's tech space? As we think of the role of technology, you have the borrower's experience and all of what the borrower sees when entering our digital portal. Then there is the aspect of how we use technology to work in the background in ways that the borrower doesn't see, but it makes the process go smoother, better, faster, whether that's in just workflow automation or compliance. If the borrower is on our website, we are trying to give them the functionality that they would want. If their homeown- er's policy is about to expire, we can help them. At the end of the day, our goal is to make the payment that the borrower is making, keep that process sustainable, and keep that going so that the borrower doesn't go delinquent. We use technology to give the borrower a little nudge and provide a little reminder to the borrower. People are busy with their day-to-day life, as a servicer, if we can make that easier, that's much better for all involved. In the background, things that the borrower may not see are things around our industries. There's a lot of infor- mation and data going back and forth between us, our providers, our third parties, and when loans transfer from one servicer to another. We are starting to apply technology and ChatGPT functions to help us move data, streamline data, optimize data, check data quality, and automate the data migration in a way that the borrower may not directly see. The benefit in the end is that we can move faster and remain more compliant and accurate, thus improving the borrower experience. We can respond faster when loans come into our system and have more information available sooner. There is also an aspect of this around compliance. We have built a rules engine Gagan Sharma