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March 2024 » thefivestar.com 7 March 2024 M T E C H "Colonial continues to be at the fore- front of the mortgage servicing industry, integrating industry-leading technology with Colonial's commitment to excellence and award-winning customer service," said Dave Motley, President of Colonial Savings FA. "We are thrilled to offer our customers an enhanced mortgage servicing experi- ence made possible by working with ICE Mortgage Technology." Colonial will be leveraging multiple, new technology solutions: » MSP: An end-to-end loan servicing system that supports the entire mort- gage servicing life cycle. » Servicing Digital: Provides home- owners with convenient, interactive access to personalized information about their mortgage and home; they can manage mortgage payments, view escrow and equity information, make informed decisions to plan for lifestyle changes, and more—all from any internet-connected device. » Customer Service: An all-in-one customer service system that gives Colonial's team of customer relations professionals the ability to address borrower requests through highly-per- sonalized interaction, improving the customer experience. LOANCARE ENHANCES ITS SERVICING WEBSITE U .S. mortgage subservicer LoanCare has announced it has introduced a re-imagined, re-engineered, and re-designed version of the myloancare.com website powered by its proprietary software. The new site provides a path towards a more consum- er-centric, tech-driven future through state-of-the-art capabilities designed for quick interactions and intuitive self-ser- vice options. "Our vision to make the mortgage journey straightforward for homeowners to navigate and lenders to manage con- tinues to fuel our innovation," said Dave Worrall, President of LoanCare. "This proprietary mortgage management plat- form was built with analytical insight, authoritative market research, and client collaboration. It is the latest demonstra- tion of LoanCare's commitment to pro- viding an exceptional digital experience for our clients and homeowners." Website highlights include the ability to communicate with homeowners through their preferred method—text, email, or phone—and language, English or Spanish. The platform's technolo- gy provides a modernized experience enabling homeowners to self-serve on the go with advanced tools and support information. The refreshed design provides an at-a-glance loan overview through a visual dashboard with quick access to payment details, documents, and popular resources. For LoanCare clients, the new website provides a more comprehen- sive line of sight into the customer's experience through the Homeowner View feature located within their portal, LoanCare Client Connect. The new website also offers extended retention opportunities through LoanCare ABM, an account-based marketing platform for clients to promote offers, programs, and content relevant to a particular home- owner. "By leveraging robust data inputs in the development of next-gen tools like our new homeowner website, we continue to advance LoanCare services to a place where tech prowess and exceptional user experiences converge," Worrall said. Magazine INTRODUCING The Five Star Institute's premier trade publications, DS News and MReport, have joined forces to become MortgagePoint. This new publication brings you the same exclusive news, features, interviews, and commentary you've come to expect from Five Star—now taken to the next level and all in one place. MortgagePoint is your one-stop shop for coverage of the full spectrum of mort- gage, from originations to default. Scan the QR code to sign up and learn more. THE INDUSTRY'S MOST VALUED PUBLICATIONS JOINING FORCES