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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 2 May 2024 F R O M T H E E D I T O R MANY VOICES WORKING TO ONE PURPOSE I n this month's edition of MortgagePoint, we continue a tradition carried over from our previous sister publications, DS News and MReport: namely, it's our annual issue focused on the importance of diversity and inclusion within both the mortgage industry and the larger business of housing America's citizenry. That's the focus of the American Mortgage Diversity Council, and industry trade group operated by our parent company, the Five Star Institute. This month's cover story examines why D&I/DEI strategies remain a focus as both the American landscape of homeowners and the American workforce continue to diversify and undergo significant demographic shifts, featuring insights from experts at Fannie Mae, the financial services law firm of McCalla Raymer Leibert Pierce, Precedent Management, and U.S. Bank. Following our cover story, Tim Von Kaenel, Chief Strategy Officer at CI&T, brings us a piece entitled "Mortgage Lenders: Three Ways to Break the Hiring- Layoffs Cycle." Tactfully navigating changes in the mortgage marketplace can make or break a company, and here, Von Kaenel provides three keys to better position yourself when the market pivots. Next up is a feature called "In a Challenging Market, Home Equity Investments Own the Spotlight," authored by Allen Price, SVP at BSI Financial. Home equity investment (HEI) product offerings are growing in popularity for emergency expenses and debt consolidation, but in order for these products to realize their full potential, it will take the expertise and resources of multiple industry stakeholders. In "How Investors Can Thrive in CRE Amid Challenging Market Conditions," Nectar Co-Founder and CEO Derrick Barker discusses the state of the commercial real estate sector and steps that investors can take in order to weather market volatility. In this month's longform "The Point" Q&A, we get insights from MortgagePoint Editorial Advisory Board member Kevin Bowen, Head of Home Lending Product and Innovation for JPMorgan Chase. Finally, be sure to check out "Passing the Torch," our interview with outgoing National Mortgage Servicing Association Chair Jocelyn Martin-Leano and incoming 2024-2026 Chair John Vella. The pair discuss the important work the NMSA is doing and where the organization is headed in the years to come. Welcome, once again, to the May 2024 issue of MortgagePoint. David Wharton Editor-in-Chief Magazine EDITOR-IN-CHIEF David Wharton ART DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTERS Kyle G. Horst Demetria Lester MAGAZINE CONTRIBUTORS Derrick Barker Allen Price Tim Von Kaenel COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD Daren Blomquist, VP of Market Economics, Auction.com Benjamin Gottheim, Director, Mortgage Servicing Policy, Freddie Mac Kevin Bowen, Head of Home Lending Product & Innovation, JPMorgan Chase & Co. Michael Keaton, SVP, Default Subservicing, Ocwen Jane Larkin, VP, Default Servicing, Colonial Savings Michael Merritt, SVP, Mortgage Default Servicing, BOK Financial Candace Russell, VP of Post-Sale Activities, Default Servicing, Carrington Mortgage Services, LLC Bryan Bolton, Chief Administrative Officer and SVP- Mortgage and Consumer Servicing, U.S. Bank Jacob Williamson, SVP Single-Family Collateral Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing EXECUTIVE ADVISOR Michael S. Waldron CORPORATE OFFICERS PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone No part of this publication may be reproduced without written permission from the publisher. © 2024 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MortgagePoint strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MortgagePoint does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.