DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.
Issue link: http://digital.dsnews.com/i/1522149
49 June 2024 June 2024 » S P O N S O R E D C O N T E N T While adopting new systems may cause short-term disruption, the change is easier to stomach with a clear path to cost reduction and better customer retention. Deeper self-serve capabilities for performing borrowers empower them to take care of core functions like payments (even complex payment scenarios) from any device at any time. Self-serve for hardships becomes more versatile, with an entirely holistic approach that is thoughtfully designed and user-friendly. This is more than just a homeowner requesting a forbearance or a loan modification from their phone. This is empowering the homeowner with a seamless process for borrower and servicer from request through resolution, including review, document collection/ approval, signatures, and compliance built in—and all with do-it-on-my-phone convenience. Save valuable time for your team members and control reputational risk by providing education about escrow account changes—this is especially im- portant as property taxes and insurance rise in this cycle. These efficiency gains enable servicers to offer competitive pricing on portfolio retention loans, attract top talent, and develop a winning culture derived from cost leadership. The Cost of Status Quo vs. the Future of Servicing S agent is making the choice for seller/ servicers increasingly clear. If you want to service loans with transformed capabilities at a meaningfully lower cost per loan that you can translate into primary market cost competitiveness, consider Dara by Sagent as your servic- ing platform. Its real-time data, AI, automated work- flows, and homeowner self-service options are true differentiators compared to other offerings that promise to uphold the status quo in the face of shrinking margins. Plus, with Dara by Sagent, you get a GPS for mortgage servicing in the deal. Save valuable time for your team members and control reputational risk by providing education about escrow account changes—this is especially important as property taxes and insurance rise in this cycle.