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17 M O V E R S & S H A K E R S led large, transformative initiatives—ex- perience that will be invaluable as we continue to build a stronger, more resilient organization." Peeler will serve in a critical leader- ship role, tasked with establishing the vision and agenda for Cenlar's servicing operations. Importantly, she will develop and deliver on Cenlar's strategic priorities, helping the mortgage subservicer further its partnership with our clients while enhancing, automating, and digitizing processes, building new capabilities, and driving collaboration within the business. Prior to joining Cenlar, Leslie was a Senior Partner at IBM, where she was responsible for spearheading business process outsourcing for the Americas and drove IBM's AI strategy for more than 100 clients with nearly 14,000 onshore/ offshore matrixed full-time employees. She also led Promontory Financial Group, a global risk and compliance consulting and managed services business for IBM. Prior to joining IBM, Leslie held leader- ship roles at Fannie Mae, where she was responsible for the performance of its $3 trillion active loan portfolio. She started her career with GMAC Mortgage, where she held leadership roles in loan servicing and capital markets. "I am excited to join Cenlar and work alongside this stellar leadership team and talented group of mortgage servicing professionals," Peeler said. "Together with my colleagues, I look forward to delivering excellent value and reliable service for our clients while creating the best experience for their homeowners." Servicing loans in 50 states and its U.S. territories, Cenlar's client base includes banks, credit unions, and mortgage bank- ers. WATERSTONE MORTGAGE TAPS NEW HEAD OF ACCOUNTING Pewaukee, Wiscon- sin-based national mortgage lender Waterstone Mortgage Corpora- tion has named Jim Harper as the company's new VP of Accounting & Finance, bringing more than 25 years of experience in the financial services industry to the position. Founded in 2000, the company is a wholly-owned subsidiary of WaterStone Bank SSB, which, in turn, is a wholly-owned subsidiary of Waterstone Financial Inc., and currently lends in 48 states. Throughout his career, Harper has held several senior leadership positions, including SVP–Corporate Controller and CFO. "We are confident that Jim's extensive experience and deep understanding of the financial landscape will be an invalu- able asset to our organization," Water- stone Mortgage CFO Paul Garrigues, CPA said. "We are pleased to welcome Jim to our team as he embarks on this exciting new journey with us." Harper will lead the accounting and funding teams for Waterstone, focusing on ensuring efficient operations, while delivering accurate and timely financial reporting. He will also provide reliable and actionable financial data to the executive leadership team. "I am very excited to join Waterstone Mortgage," Harper said. "They have a dedicated team that consistently puts the borrower first. Waterstone Mortgage's leadership manages the business well by anticipating the many changes within the industry and creating innovative solutions and strategies to adapt seam- lessly." As a retail-only lender, Waterstone Mortgage focuses primarily on purchase loans and offers a variety of home loan programs, including conventional, FHA, VA, and USDA loans; along with several no- and low-down-payment options and many specialty programs for medical professionals, first-time homebuyers, and more. Waterstone has been named to the Milwaukee Journal Sentinel's "Top Workplaces" list; the Milwaukee Business Journal's "Best Places to Work" list; and MReport's "Top 25 Companies to Work For" among other accolades. The compa- ny is also a four-time recipient of the ICE Mortgage Technology Innovation Award. RUNNING the NUMBERS Brought to you by & Magazine Y O U R T R U S T E D S O U R C E F O R M O R T G A G E B A N K I N G A N D S E R V I C I N G N E W S JANUARY 2024 LENDERS CANNOT AFFORD TO IGNORE AFFORDABLE LENDING Courtney Hess of Mortgage Cadence explains the changing face of the average American homebuyer, and how expanding product offerings can keep pace with this evolving market. CALL CENTERS UNDER NEW SCRUTINY FOR 'SOFT SKILLS' Samantha Shanaberger of Clayton Servicing Oversight examines the policies and practices of servicer call centers, and how these centers must remain vigilant of changing rules and regulations. THE NEXT DEFAULT SPIKE WILL BE UNLIKE ANY WE'VE SEEN BEFORE Things have changed dramatically in the way the default and foreclosure world operates. In this Issue: MortgagePoint assembled a panel of economists to forecast the top trends and headwinds they expect to define the housing market in 2024. Subscribe to MortgagePoint and MortgagePoint Digital now! Call 800.856.8060 to take advantage of our special introductory offer! Experts you trust. People you know. News you want. MortgagePoint is putting essential mortgage market news at your fingertips with our new digital edition, now available online via your smartphone, tablet, or computer. Enjoy the magazine at your desk, and tap into MortgagePoint Digital's easily accessible platform anywhere, anytime. Committed to giving originators, servicers, and all lending professionals access to smarter perspectives, MortgagePoint believes it's time to think differently about the mortgage industry. Because the American Dream is evolving . . . are you? Brought to you by & Magazine YOUR TRUSTED SOURCE FOR MORTGAGE BANKING AND SERVICING NEWS DECEMBER 2023 THE EVOLVING DIGITAL FRONTIER Mortgage tech advancements in 2024 will be transformative. Here's how. FHFA SUPPLEMENTAL PARTIAL CLAIM: THE NEXT ITERATION Taking a deep dive into Supplemental Partial Claims, the benefits and drawbacks they present in today's mortgage landscape, and other considerations. NAVIGATING THE REAL ESTATE LOCK-IN EFFECT Why are so many homeowners staying in place? FIVE STAR ANNOUNCES LAUNCH OF MORTGAGE SERVICING EXECUTIVE ALLIANCE In this Issue: EYES HORIZON As we approach a new year, MortgagePoint took the temperature of industry experts to see what lies ahead for a market that trudged through 2023 hampered by the convergence of rates reaching 20-year highs, a shortage of housing inventory, and inflated home values. Brought to you by & Magazine Y O U R T R U S T E D S O U R C E F O R M O R T G A G E B A N K I N G A N D S E R V I C I N G N E W S NOVEMBER 2023 THE COST OF DOING BUSINESS With factors ranging from low volumes to inflation and manpower shortages putting the squeeze on the property preservation and field services sectors, MortgagePoint speaks to vendors and government agencies trying to guide this important industry through the challenges. MARKET CHANGES DRIVING SMARTER CUSTOMER CONVERSATIONS How leveraging advanced CRM can boost business by blending user-friendly technology and the human touch to create a more seamless mortgage experience. DIFFERENTIATING AI APPLICATIONS IN THE MORTGAGE SPACE Building a culture of innovation that supports the adoption of disruptive technologies is like unlocking a hidden treasure. FROM MANUFACTURING TO MORTGAGES, QUALITY DATA IS KEY When it comes to accurate data, companies can't afford not to use AI. IDENTITY CRISIS Here's how digitization reshapes the battle against seller impersonation fraud. THE INDEPENDENT INVESTOR IMPACT Could real estate investors be the answer to the housing shortage? 5 TRIGGERS TO SHIFT IN-HOUSE SERVICING TO A SUBSERVICER Could you be getting a better ROI on your servicing portfolio? ALSO IN THIS ISSUE: