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45 October 2024 ยป 2 0 2 4 F I V E S T A R C O N F E R E N C E & E X P O 1 2 3 4 5 Minefields," provided key overviews of mortgage servicing's most pivotal works (see image #5). Panelists, including Clay- ton Gordon, Director, Default Mediation and Litigation with Carrington Mortgage Services LLC; Caren Castle, California Managing Attorney with The Mortgage Law Firm; Reg Shepherd, Executive Prin- cipal, Client Relations with Xome; and Shubha Shivapurkar, Senior Director, Loss Mitigation with Freddie Mac shared their "Tales From the Underwriter: Frighteningly Common Loss Mitigation Traps and How to Avoid Them." Also discussed by those on the panel was an outlined of "Best Practices for Communi- cating Needs and Outcomes," as well as "A Post-Chevron Regulatory World." Wrapping up the Mortgage Servicing Forum was an exclusive chat with Naa Awaa Tagoe, FHFA's Deputy Director of Division of Housing, and Kent McPhail, Senior Partner with McPhail Sanchez LLC and Co-Host of the "What the M" podcast during the "Insight From the FHFA" session (see image #4). The duo touched upon a number of topics, including the industry's current and imminent pivotal points, as Tagoe shared the experiences that provided growth and wisdom throughout her career.