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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 34 2 0 2 4 F I V E S T A R C O N F E R E N C E & E X P O to mortgages. There are call centers for credit cards, for anything, help desk, and insurance claims. There's so much maturity now in the use of AI and call centers that we should be in a coalition and say, "Okay, where do we feel comfortable doing this?" And then regulators could also weigh in and say, "Okay, here's our perspective." If you look at the FHFA, they have their own AI thing, as does Freddie Mac, Fannie Mae, and HUD, but who is bringing it all together to tie it in? Why are we all reinventing the wheel? From an NMSA perspective, if I had stayed longer, I would have brought on more coalitions. Q: Looking back on your career, what is some advice you have for balancing professional success versus personal commitments? How do you find that balance especially when, as you pointed out, women have more tasks than their male counterparts? Martin-Leano: When I first started in the industry, you had to be in the office. You had to ask permission to pick up a sick kid. Today, work and life have blend- ed where you do not see the blurred lines, which works to our advantage and our disadvantage. It's a disadvantage because your life and your work are per- meating each other and sometimes you don't know where to begin and where to end. But it's also good because when you need it, you can make it blend. I know people who would stop at 4:00 p.m., pick up their child, and then resume the workday, and that's okay. In the old world, it would not have been. There were times in my life when I took pay cuts, and I requested to work part time depending on the age of my kids because I have four kids, so imagine. The second thing is just knowing your priorities and who you are. One day, I was driving with my kids, and I was having a bad day and I said something like, "If I didn't have you kids, I would have been further in my career." That was something I'll regret saying for the rest of my life. My kids replied, "Well, stop thinking about us and just do whatever you want to do, Mom." So, there will always be trade-offs. It wasn't like that before. This is so much easier now. It's taxing on you because there are no lines. Before, when you were driving home, you used the drive time to decompress and put on your mom hat. Now all the hats are just simultaneously being put on and off. Q: Do you think that change was primarily just a result of the disruption of COVID-19? Or did that just accelerate the process? Martin-Leano: I think it accelerated the process. People were already starting to become more aware of work-life balance. The prevalence of mental health issues has caused people to think more about what is important. Our children, the gen- erations after us, are less about driving for ambition than we are. In a way, we have given them a better life. When you hear the story about "walking five miles in the snow," they don't walk five miles in the snow. So, we had to overcome much more than they did, and life is easier for them. But at the same time, they are a generation that is not used to relationships. They are a generation tethered to a phone. They don't have the benefit of large families and large communities. So, there's always a trade in a generation. That's what they have instead. Their cards are different, just as our cards were different when we were growing up. Q: Looking back on your career as a whole, what are some of the things you're most proud of? What are your greatest wins, the things that you'd put up on your wall and look back on if you could? Martin-Leano: Some of them were good, and some were bad. The good What Jocelyn's Colleagues Have to Say: "Professionally, Jocelyn's thoughtful and diligent work made my tenure as the CEO of Rushmore Loan Management Services very successful. Everyone should have a Jocelyn in their life." —Terry Smith, CEO, Rushmore Loan Management Services, LLP