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MortgagePoint ยป Your Trusted Source for Mortgage Banking and Servicing News 44 2 0 2 4 F I V E S T A R C O N F E R E N C E & E X P O MORTGAGE SERVICING FORUM CHARTING A COURSE FOR THE FUTURE OF SERVICING By E R I C C . P E C K O ne of the highlights Wednes- day afternoon of the Five Star Conference at the Omni Hotel in Dallas was the Mortgage Servicing Forum, an event that brought together top mortgage servicing executives and government represen- tatives to discuss the challenges facing the industry, while determining the best paths forward. From loss mitigation to navigating compliance concerns and the potential industry impact in an uncertain election year, this year's Mortgage Servicing Forum was presented by Forum Partners Aspen Grove Solutions, Global Strategic, National General Lender Services, and R-Eyes Asset Management. Stephen Hladik, Partner with Hladik Onorato & Federman LLP and Chair of the Legal League, welcomed attendees to the Forum and outlined the day's events, setting the stage for the Keynote Address & Fireside Chat. David Sheeler, EVP, President of Mortgage Servicing of Freedom Mortgage delivered the session's Keynote Presenta- tion. As SVP and President of Residential Servicing at Freedom Mortgage, the serving group has significantly grown over the years and helped hundreds of thousands of customers through loss mitigation. Sheeler has held various roles in the mortgage industry, including EVP of Correspondent Lending and Branch Op- erations at W.J. Bradley Mortgage Capital, as well as the positions of COO, CFO, and Pricing and Trading Operations Manager in the Correspondent Lending division of JPMorgan Chase. He also earned a CPA while working at Deloitte & Touche LLP in the financial services group. Sheeler was then joined by Neil Sherman, President of Schneiderman & Sherman PC and Advisory Board Mem- ber for the Legal League for a Fireside Chat, where the two discussed the chang- ing landscape of mortgage servicing, the economic impact on borrowers, the importance of understanding financial health, and the evolution of loss mitiga- tion (See image #2 to the right). Next on the agenda was a session titled, "A High-Level Perspective of the Mortgage Servicing Industry," bring- ing together representatives from the servicer space, this panel broke down the current challenges faced in the servicing space. Panelists included Ryan Bour- geois, Partner with Barrett, Daffin, Frap- pier, Turner and Engel; Joshua Bishop, COO, Head of Servicing with NewRez; Rudy Casanova, President and Chief Rev- enue Officer from Global Strategic; Larry Goldstone, President, Capital Markets and Lending with BSI Financial Services; Ingrid Jaschok, SVP Default Servicing with Cenlar FSB; and Brandon Latman, SVP with Mr. Cooper (See image #3 to the right). They delved into topics such as the looming CFPB amendments to Reg X and the effects of the "Show Me State" case on the foreclosure process. One of the major highlights of the Five Star Conference is getting industry stakeholders in the same room as the industry's policy makers, and the "Key Conversations With Government Agencies and Enterprises" session was a major draw (see image #1 to the right). During this session, attendees had the opportunity to hear from industry leaders on recent changes, including reporting requirements for cyberattacks, VASP implementation, FHA Payment Supplemental, and other current issues impacting the servicing industry. Panelists Jane Bond, Managing Partner, Litigation SE with McCalla Ray- mer Leibert Pierce LLC; William Collins, Director, Servicing and Loss Mitigation with the U.S. Department of Housing & Urban Development (HUD); Rita Falcioni, Loan Management Supervisor with the U.S. Department of Veterans Affairs (VA); Ben Gottheim, VP-Servicing Policy with Freddie Mac; Leslie Meaux Pordzik, SVP, Office of Issuer and Portfolio Management with Ginnie Mae; and Charlotte Ritz, As- sociate General Counsel with Fannie Mae all offered that the best solutions will come about through open communication be- tween government agencies and enterpris- es, servicers, and law firm representatives. The fourth session of the day, a new series from the Library of Mortgage Servicing: "Mapping the Loss Mitigation