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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 2 November 2024 F R O M T H E E D I T O R David Wharton Editor-in-Chief Magazine EDITOR-IN-CHIEF David Wharton ART DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTERS Demetria Lester MAGAZINE CONTRIBUTORS Pedro Garcia Joey McDuffee COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD Daren Blomquist, VP of Market Economics, Auction.com Benjamin Gottheim, Director, Mortgage Servicing Policy, Freddie Mac Kevin Bowen, Head of Home Lending Product & Innovation, JPMorgan Chase & Co. Michael Keaton, SVP, Default Subservicing, Ocwen Jane Larkin, VP, Strategic Initiatives, VRM Mortgage Services Michael Merritt, SVP, Mortgage Default Servicing, BOK Financial Candace Russell, VP of Post-Sale Activities, Default Servicing, Carrington Mortgage Services, LLC Bryan Bolton, Chief Administrative Officer and SVP- Mortgage and Consumer Servicing, U.S. Bank Jacob Williamson, SVP Single-Family Collateral Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing EXECUTIVE ADVISOR Michael S. Waldron CORPORATE OFFICERS PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone No part of this publication may be reproduced without written permission from the publisher. © 2024 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MortgagePoint strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MortgagePoint does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. MORTGAGE SERVICERS ON THE STATE OF THE INDUSTRY A s I write this, we're only a few days past the 2024 Presidential election, and the internet is wall-to-wall with think-pieces attempting to predict what we can expect from President's second term when it comes to everything from housing to immigration. While we'll have to wait until January to hear President Trump's next State of the Union, in the weeks leading up to the election, we set out to assemble our own State of the Industry, gathering insights from subject-matter experts representing two of Five Star's membership groups: the National Mortgage Servicing Association (NMSA) and the Mortgage Servicing Executive Alliance (MSEA). You can read their thoughts in this month's cover story, featuring insights from our panel of experts: Mike Blair, EVP & COO, LoanCare; Wes Iseley, EVP and Senior Managing Director, Carrington Mortgage Holdings LLC; Michael Keaton, SVP, Subservicing Business Development, Onity Group Inc.; Jason Kwasny, Chief Servicing Officer, Servbank; Brent Potter, Operations Executive Director Default Servicing, ServiceMac; Gagan Sharma, CEO, BSI Financial Services; and John Vella, Chief Revenue Officer, Selene Finance. Also in this month's edition, check out "How Digital Technology Helps Keep the American Dream Alive for Military Borrowers." In this piece, Joey McDuffee, VP for Blue Sage Solutions, discusses how recent innovations in mortgage technology are making homeownership more accessible to military families. Next up, we have "Putting Our Focus on the Borrower's Experience" by Pedro Garcia, CEO of Mortgage Cadence, an Accenture company. While technology is upgraded and elevated in the mortgage space, Garcia explains why nothing can replace the deep understanding of a borrower's needs that only a lender can have. Also in this issue, enjoy an exclusive Q&A with Stanley C. Middleman, Freedom Mortgage's President and CEO, who discusses lessons from his long career in mortgage, as well as a profile of D.J. "David" Mulkay, the new Director of Five Star's Legal League. You'll find all of that and more inside these pages. Welcome to the November 2024 edition of MortgagePoint.