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51 December 2024 F E A T U R E S T O R Y December 2024 ยป designed to keep people in their homes during and after the pandemic, and allowing lenders to consider first-time homebuyers' rental payment history. She also noted that the increased focus on manufactured housing as one lever to wield against housing shortages would likely continue. Following Gordon's Keynote, the penultimate panel rolled out with the "Tech Transformations: Leveraging AI and Other Innovations for the Future of Property Preservation" presenta- tion. With Mike Greenbaum, COO, Safeguard Properties moderating, panelists for this tech panel included Min Alexander, CEO and Founder of BOSSCAT Home Services and Technol- ogies; Robyn Bui, SVP at Quality Claims Management; Clint Lien, VP of Cost Research and Product Development at The Bluebook International, Inc.; Vin Vomero, Co-Founder & CEO at FoxyAI; and Scott Heller, VP, Information Tech- nology at Safeguard Properties. The panel delved into the hot topic of AI applications within and through- out the property preservation sector, including applications such as helping determine occupancy, aiding in disaster inspections, and utilizing machine learn- ing models for forecasting. Heller com- pared the current state of AI to the early days of the internet, predicting "expo- nential growth" compared to the pace of traditional technological advancements. Overall, the panel laid out multiple examples of how AI adoption is driving efficiency, cost savings, and improved decision-making within property preser- vation and management. They also noted headwinds such as high initial investment costs, data-quality requirements, and the ongoing training needs of AI models. The conference then wrapped up with the final panel of the day, entitled "Tackling the Challenges of Servicing Government-Backed Loans." Jennifer Hopkins, Client Account Manager, Safeguard Properties moderated and speakers for this session included Jodi Gaines, CEO at Claims Recovery Financial Services; Scott Arnold, VP at National Field Representatives; Carrie Derr, Property Preservation and Liquidation Manager at Planet Home Lending; Brooke Marshall, VP Property Preservation at LoanCare; Diane Snider, Post-Foreclosure Claims Manager at Truist; and Justin Tucker, VP MSR Sub-Servicing Oversight & Asset Man- agement at Lakeview Loan Servicing. Once the event's final panel wrapped, women attendees were invited to gather for the Women's Impact Network (WIN) Luncheon. The event was created in the spirit of leadership, mentorship, and empowerment of wom- en in the Property Preservation industry. Hosted by Elizabeth Squires of Safe- guard Properties, Jodi Gaines of CRFS, and Laura MacIntyre of DIMONT, the event created an opportunity to share individual experiences both as a mentor and a mentee. Attendees were encour- aged to network not only at the event, but to stay connected throughout the year. With the success of the inaugural event, the WIN Luncheon looks to be- come a staple at future NPPC events. Next year's NPPC is scheduled for November 17-19, 2025, at the MGM Resort & Casino National Harbor. For more information on the National Property Preservation Conference, visit nppconf.com.