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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 40 April 2025 E X P E R T I N S I G H T S in the lending process? MISMO has an AI Workgroup focused on this rapidly evolving technology to determine what we might be able to deliver to enable the use of AI in a responsible manner. Q: What is the overall comfort level of first-time buyers when relying on mortgage technology? Do you feel that human interaction will always be part of the homebuying process? Rick Hill: First-time homebuyers who are digital natives will be more comfortable than others, but there are parts of the process where they may want to reach out to a human. The outreach is not based on comfort with technology, but rather, the fact they are going through this for the first time. Buying a home for the first time is a big step, and buyers want help to make sure they do not make a major mistake. So yes, humans will always be available to help with whatever question a first-time homebuyer may have. Q: Can you describe MISMO's Housing Agency Servicing Group initiative? Rick Hill: This is a group working within MISMO to lower the costs associated with the servicing of government loans. The plan is to develop standards that can be utilized across the housing agencies (VA, FHA, GNMA, and USDA). Alignment with standards can eliminate distinct and proprietary requirements for each agency, and therefore, reduces costs. Q: How was the Servicing Transfers Group initiative started? Who will be entrusted to draft the standards and practices they will set forth for the industry? Rick Hill: Servicing transfers was a topic of conversation for years. Numerous individuals highlighted the difficulties in this space—servicers, service providers, government housing agencies, really anyone involved in servicing has been involved. Even originators are involved, as the first servicing transfer is the loan boarding process. MISMO has a multistage plan to tackle this topic, and anyone interested in this activity is welcome to participate. Q: What technology do you feel every mortgage professional should have in their skillset in order to thrive in today's marketplace? Rick Hill: Their brain. Our brain is still the most incredible tool we have, and a mortgage professional whose brain is open to learning how to use the next innovation will always have a job in this industry. Q: What trends in technology will drive the market in 2025 moving forward? Rick Hill: Digital, AI, self-serve tools, and MISMO SMART Docs will drive the market moving forward. FINDING A POSITIVE PATH FORWARD MORTGAGE LENDERS: THREE WAYS TO BREAK THE HIRING-LAYOFFS CYCLE Tactfully navigating changes in the mortgage marketplace can make or break a company, and Tim Von Kaenel of CI&T provides three keys to better position yourself when the market pivots. IN A CHALLENGING MARKET, HOME EQUITY INVESTMENTS OWN THE SPOTLIGHT In order for HEIs to realize their full potential, it will take the expertise and resources of multiple industry stakeholders. BUILDING REFERRAL RELATIONSHIPS FOR MORE CONSISTENT BUSINESS Veteran mortgage sales trainer and coach Ron Vaimberg shares with MortgagePoint the coaching tips and strategies necessary to establish and foster enduring relationships in the mortgage marketplace. HOW INVESTORS CAN THRIVE IN CRE AMID CHALLENGING MARKET CONDITIONS Derrick Barker of Nectar discusses the state of the commercial real estate sector, and steps that investors can take in order to weather market volatility. IN THIS ISSUE Amid political controversy and budgetary cutbacks, experts discuss diversity, equity, and inclusion strategies' role in today's marketplace as both the American homeownership landscape and workforce continue to diversify and undergo significant demographic shifts. Brought to you by & YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS MAY 2024 Magazine Brought to you by & YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS JULY 2024 Magazine White House Main Street America TO FROM THE As the November elections near, what ripple effects will the next Administration have on the housing industry? MortgagePoint gathered a panel of experts to dig deeper into the impact of the Presidential Elections and potential changes in the White House. FEATURE STORY THE BEST SOLUTION IS NOT ALWAYS THE SHINY NEW TOY While it can be debated as to how much default and foreclosure activity lies ahead, default servicers must carefully examine their tech systems to keep ahead of the curve. FEATURE STORY DRIVING GROWTH: LEVERAGING HOME EQUITY TO EXPAND LOAN OFFICER OPPORTUNITIES In a tight market, LOs seeking to diversify their product offerings are turning to home equity offerings to expand their role and become a financial guide for life. COUNSEL'S CORNER FACING THE FORECLOSURE AND BANKRUPTCY CHALLENGES OF TODAY Robert S. Kahane, a foreclosure and bankruptcy attorney with more than 30 years under his belt, discusses current compliance issues related to loan servicing process enhancements. EXPERT INSIGHTS TONY JULIANELLE, CEO OF REAL ATLAS ESTATE discusses current market trends and the forces that will shape the landscape in the industry. ALSO IN THIS ISSUE: Brought to you by & YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS AUGUST 2024 Magazine The Burden of Proof MortgagePoint profiles Bron, Inc., a company that has carved out a unique niche with a focus crucial but often-overlooked tasks such as managing registrations, utilities, and HOA verifications. TO YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS LEAVING ITS MARK ON THE INDUSTRY THE 2024 FIVE STAR CONFERENCE SEPTEMBER 24-26, 2024 DALLAS, TEXAS OCTBER 2024 Magazine EXPERT INSIGHTS DUTCH MENDENHALL Founder of RADD Companies YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS NOVEMBER 2024 Magazine Industry Leaders on What's Ahead MortgagePoint speaks with servicing executives about the current state of the industry, the challenges they are currently navigating, and what they expect for the year ahead. PUTTING OUR FOCUS ON THE BORROWER'S EXPERIENCE While technology is upgraded and elevated in the mortgage space, nothing can replace the deep understanding of a borrower's needs that only a lender can have. HOW DIGITAL TECHNOLOGY HELPS KEEP THE AMERICAN DREAM ALIVE FOR MILITARY BORROWERS TAKING THE PULSE OF MORTGAGE SERVICING FINDING A POSITIVE PATH FORWARD MORTGAGE LENDERS: THREE WAYS TO BREAK THE HIRING-LAYOFFS CYCLE Tactfully navigating changes in the mortgage marketplace can make or break a company, and Tim Von Kaenel of CI&T provides three keys to better position yourself when the market pivots. IN A CHALLENGING MARKET, HOME EQUITY INVESTMENTS OWN THE SPOTLIGHT In order for HEIs to realize their full potential, it will take the expertise and resources of multiple industry stakeholders. BUILDING REFERRAL RELATIONSHIPS FOR MORE CONSISTENT BUSINESS Veteran mortgage sales trainer and coach Ron Vaimberg shares with MortgagePoint the coaching tips and strategies necessary to establish and foster enduring relationships in the mortgage marketplace. HOW INVESTORS CAN THRIVE IN CRE AMID CHALLENGING MARKET CONDITIONS Derrick Barker of Nectar discusses the state of the commercial real estate sector, and steps that investors can take in order to weather market volatility. IN THIS ISSUE Amid political controversy and budgetary cutbacks, experts discuss diversity, equity, and inclusion strategies' role in today's marketplace as both the American homeownership landscape and workforce continue to diversify and undergo significant demographic shifts. Brought to you by & YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS MAY 2024 Magazine Brought to you by & YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS JULY 2024 Magazine White House Main Street America TO FROM THE As the November elections near, what ripple effects will the next Administration have on the housing industry? MortgagePoint gathered a panel of experts to dig deeper into the impact of the Presidential Elections and potential changes in the White House. FEATURE STORY THE BEST SOLUTION IS NOT ALWAYS THE SHINY NEW TOY While it can be debated as to how much default and foreclosure activity lies ahead, default servicers must carefully examine their tech systems to keep ahead of the curve. FEATURE STORY DRIVING GROWTH: LEVERAGING HOME EQUITY TO EXPAND LOAN OFFICER OPPORTUNITIES In a tight market, LOs seeking to diversify their product offerings are turning to home equity offerings to expand their role and become a financial guide for life. COUNSEL'S CORNER FACING THE FORECLOSURE AND BANKRUPTCY CHALLENGES OF TODAY Robert S. Kahane, a foreclosure and bankruptcy attorney with more than 30 years under his belt, discusses current compliance issues related to loan servicing process enhancements. EXPERT INSIGHTS TONY JULIANELLE, CEO OF REAL ATLAS ESTATE discusses current market trends and the forces that will shape the landscape in the industry. ALSO IN THIS ISSUE: Brought to you by & YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS AUGUST 2024 Magazine The Burden of Proof MortgagePoint profiles Bron, Inc., a company that has carved out a unique niche with a focus crucial but often-overlooked tasks such as managing registrations, utilities, and HOA verifications. TO YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS LEAVING ITS MARK ON THE INDUSTRY THE 2024 FIVE STAR CONFERENCE SEPTEMBER 24-26, 2024 DALLAS, TEXAS OCTBER 2024 Magazine EXPERT INSIGHTS DUTCH MENDENHALL Founder of RADD Companies YOUR TRUSTED SOURCE FOR MORTGAGE BANK ING AND SERVICING NEWS NOVEMBER 2024 Magazine Industry Leaders on What's Ahead MortgagePoint speaks with servicing executives about the current state of the industry, the challenges they are currently navigating, and what they expect for the year ahead. PUTTING OUR FOCUS ON THE BORROWER'S EXPERIENCE While technology is upgraded and elevated in the mortgage space, nothing can replace the deep understanding of a borrower's needs that only a lender can have. HOW DIGITAL TECHNOLOGY HELPS KEEP THE AMERICAN DREAM ALIVE FOR MILITARY BORROWERS TAKING THE PULSE OF MORTGAGE SERVICING Subscribe to MortgagePoint and MortgagePoint Digital now! Experts you trust. People you know. News you want. MortgagePoint is putting essential mortgage market news at your fingertips with our new digital edition, now available online via your smartphone, tablet, or computer. Enjoy the magazine at your desk, and tap into MortgagePoint Digital's easily accessible platform anywhere, anytime. Committed to giving originators, servicers, and all lending professionals access to smarter perspectives, MortgagePoint believes it's time to think differently about the mortgage industry. Because the American Dream is evolving . . . are you? Magazine