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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 46 S P E C I A L S E C T I O N BEST IN TECH BEST IN TECH R E C O G N I Z I N G T H E B E S T I N M O R T G A G E T E C H M CS, a national property services company headquartered in Lewisville, Texas, with offices across the country, has been a leader in mortgage services since 1986. MCS has embraced technology as a way of improving how they work with cli- ents and vendors while advancing the mortgage industry as a whole. Under the guidance of Chief Information Officer Marin Ursu, MCS is using technology to improve client servicing, increase effi- ciencies, and enhance transparency in a highly regulated environ- ment. The company has developed its own cloud-based software that helps streamline its property preservation services across its commercial, residential, and government property business lines. Highlights include: • Touchless Work Orders: Assigning work orders efficiently has long been a time-consuming process because they are typically received via a centralized feed and processed and assigned by individuals at the property preservation provider to vendors. MCS is using touchless work orders to solve this issue, resulting in signif- icant time savings. • AI Applications: MCS embraced the use of artificial intelligence (AI) for critical issues such as validating property photos, pre-con- tract measurements, code compliance, and reporting. • Robust Cybersecurity: The company has implemented powerful cybersecurity measures that help safeguard their clients' informa- tion and systems—many of these measures are higher than the industry standard. • Customized Integration With Client Systems: MCS integrates its technology and software to work seamlessly with their clients, a critical item that separates the company from competitors. • Building "Umbrella App" for Inspectors: MCS is currently working on integrating existing applications and online tools for property inspectors into one streamlined platform, or "umbrella app," that they hope to launch in the next year. • Scorecard Measurement: MCS also regularly measures its own success and looks for ways to improve their overall quality control through feedback on client scorecards. M essagepoint's AI-pow- ered SaaS solution streamlines the process of creating, updating, and manag- ing critical borrower communica- tions, including loan servicing and loss mitigation letters, compliance communications, and other documents. Borrower communications play a critical role in the mortgage servicing process, but it can take weeks or even months to make updates and get new communica- tions out the door. This is due to widespread reliance on IT teams or print vendors, leveraging legacy systems that require coding to build and edit borrower commu- nications. Messagepoint is a cloud-based, no-code platform that mod- ernizes borrower communications management to make it easy for non-technical users to create, edit, and optimize communications in minutes, not months. Through Messagepoint's no-code UI, business users are empowered to quickly and efficiently author communica- tions, edit content, create targeting rules, generate proofs, run tests, and gather approvals, thereby reducing their reliance on IT resources and Print Service providers. Messagepoint also provides advanced content management capabilities that make it easy to make bulk edits and manage complex variations of communications to accommodate different brands, state regulations, product variations, etc. A propri- etary AI engine, MARCIE enhances borrower communications by optimizing and translating the content in communications. Messagepoint's cloud-based system enables mortgage servicers to produce print-ready or web-ready files, giving them complete control over the speed and timing of change cycles, e-presentment, and enabling seamless redirection of print streams during outages. MCS MESSAGEPOINT mcs360.com messagepoint.com What Sets Messagepoint Apart: • Messagepoint reduces content change cycles from 8 to 12 weeks down to minutes • Messagepoint reduces communication templates under management by up to 90% • Customers report cost reductions of up to 40% of service provider fees by bringing communications management in house • Customers have reduced the risk of errors and in- creased their ability to meet tight regulatory deadlines