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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 38 July 2025 F E A T U R E S T O R Y SERVICERS INCREASINGLY ADOPTING eVAULT TECHNOLOGY As mortgage servicers continue accelerating eNote adoption, those who delay risk falling behind operationally and competitively as their portfolios evolve. B y J A Y A R N E J A T he mortgage servicing industry has embraced digital assets, and eVaults have become an essential tool for handling eNotes. As more loans are originated digitally, servicers are acquiring portfolios that contain a mix of eNotes and paper promissory notes. This shift is prompting important decisions about how to update workflows and train staff to support both formats effectively. Adopting eVault technology—or optimizing the use of existing solu- tions—can help simplify this transition. While the move to digital servicing is not instantaneous, servicers that delay ingesting eNotes risk falling behind operationally and competitively as their portfolios evolve. For example, investors require servicers to have access to an eVault that integrates with the MERS eRegistry to manage payoffs, charge-offs, and loan assumptions. For servicers actively building portfolios that include eNotes, the ability to efficiently ingest and manage these digital assets is becoming a competitive differentiator. eNote ingestion also creates mean- ingful operational benefits. Servicers equipped with the right eVault technol- ogy can manage digital notes across the full servicing lifecycle, resulting in faster transfers, improved default manage- ment, and greater autonomy in investor transactions. At the same time, increased eNote adoption supports the broader industry's effort to reduce dependence on paper notes, which continue to introduce unnecessary friction. Eliminating paper wherever possible allows servicing teams to spend less time on administrative tasks—like locating physical documents or issuing lost note affidavits—and more time optimizing performance. These efficiencies are especially valu- able in today's AI-enabled environment. Tools that detect early signs of borrower distress or flag risk trends across portfoli- os rely on immediate access to high-qual- ity data. When servicers can retrieve a digital promissory note with a few clicks, they are better positioned to act quickly and confidently. Paper Introduces Problems ... Digital Delivers Answers P aper notes introduce more than just storage concerns: they represent a source of operational risk. Servicers must often track down misplaced or damaged documents, deal with excep- tions when physical originals cannot be located, and issue lost note affidavits that slow down foreclosure or transfer timelines. These friction points can delay resolution for borrowers, affect investor confidence, and increase the likelihood of regulatory scrutiny. With eNotes stored securely in an eVault, these complications largely disappear. Cost savings are another compel- ling benefit of scaling eNote adoption. Managing paper notes requires ongoing expenses for storage, maintenance, and physical transfer. Even digital workflows that include paper exceptions can create delays and inefficiencies. Servicers that manage a growing share of eNotes can reduce these friction points, improving turnaround times, lowering error rates, J A Y A R N E J A is an Expert Relationship Manager, Global Channels & US Mortgage Partnerships with nCino. She has more than 25 years of mortgage industry experience, including leadership roles at MERS and Freddie Mac. She has helped countless mortgage companies optimize their deployment of technology. Arneja is a vocal advocate for wider industry adoption of solutions that make mortgages more efficient and cost-effective for borrowers and financial institutions alike. She serves on the board of Next Step Network, a nonprofit working to expand sustainable homeowner- ship through factory-built housing.