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31 August 2025 August 2025 ยป themortgagepoint.com T H E E X C H A N G E worrying about certificates. There are some great industry people out there providing training and certifications. I will certainly pay more attention to those organizations and agents I have worked with, but to me, this is a relationship and trust business. Agents need to understand what our team needs from them to be successful for our clients. Knowing who you are, and your expertise, is more important than your certifications. We go to a lot of conferences and engage with the agent network as much as we can. Stop by and say hi when you see us. Q: How have your asset management platforms changed over the past year, and how do you expect them to change within the next 2-3 years? What's driving those changes? Mills: Ours have not. New tasking and timeline management is what we are seeing the most of. Everyone yearns for more data. Better reporting is what we see being a focus for asset manag- ers and our clients, not much on the agent side of things. That being said, AI will likely start to have a role in our systems and will likely be used to verify information provided by our agents, appraisers, and contractors. This is still real estate done by real estate professionals. The person-to-person interaction will always drive the best execution. Q: What features or capabilities do you expect will be critical in next-generation asset management systems? Mills: It all goes back to AI verification of information provided by the agent. I believe there will be companies out there that try and go with a strictly AI-driven platform, and data is import- ant to our clients for projected losses and expenses. Clients are always trying to find ways to limit those, and I believe AI will assist with that. "AI will likely start to have a role in our systems and will likely be used to verify information provided by our agents, appraisers, and contractors. This is still real estate done by real estate professionals. The person- to-person interaction will always drive the best execution."