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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 32 September 2025 S P E C I A L S E C T I O N BSI Financial Services bsifinancial.com B SI Financial Services has built a reputation for solving ser- vicing challenges with a proprietary suite of tools developed entirely in-house. These solutions address the core pressures servicers face today—from compliance oversight and borrower en- gagement to operational efficiency and portfolio performance. Today, BSI manages nearly $50 billion in mortgage assets for banks, credit unions and private investors. Its proprietary stack includes five core solutions, each built to solve a specific servicing problem but designed to work in unison: • Asset 360™ offers real-time, loan-level analytics and daily performance tracking, giving servicers sharper visibility into MSR management and portfolio strategy. • Libretto™ enforces more than 1,400 investor, federal, and state rules, providing automated compliance governance with full transparency across QA, QC, and Risk functions. • MyLoanWeb™ improves borrower experience through 24/7 self-service, shifting high-volume interactions away from the call center. • Portfolio Guardian applies AI and borrower-supplied data to predict refinance probability, allowing servicers to engage borrowers earlier and reduce churn. • EZ Board accelerates loan onboarding with OCR-driven automation, reducing handoffs, improving accuracy, and ensuring loans are engagement-ready from day one. The strength of BSI's platform lies in how these tools oper- ate together. By sharing data and insights across functions, the tech stack minimizes manual intervention, improves oversight, and enables BSI to anticipate borrower needs. This cohesive approach turns servicing into a proactive, strategic function— helping clients meet regulatory requirements, strengthen customer relationships and improve portfolio results. What Sets BSI Apart: • Proprietary, end-to-end tech stack built entirely in-house • Real-time analytics and compliance automation • AI-driven borrower retention and risk modeling • A bifurcated servicing structure which separates the ser- vicing of agency and non-agency loans into two distinct operational divisions, each with a dedicated senior leader • Seamless borrower self-service and digital engagement • Proven scalability across nearly $50B in mortgage assets MortgagePoint's Servicing Excellence Awards were created to honor the outstanding achievements of mortgage servicers across the industry—from depository-backed servicers driving community-focused stewardship and compliance, to subservicers delivering seamless portfolio management with precision and care, to non-depository servicers leading innovation through scalable, tech-driven borrower engagement. These professionals may operate under different models, but they all share a commitment to performance, integrity, and client-first excellence. In this year's spotlight, we recognize the companies redefining what excellence in servicing looks like—whether through cutting-edge technology, empathetic customer care, or market-leading risk and compliance frameworks. In the following pages, meet this year's five honorees. 2025 Servicing Excellence Recognizing the Best in Servicing P R E S E N T S