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33 September 2025 F E A T U R E S T O R Y September 2025 » themortgagepoint.com S P E C I A L S E C T I O N R E C O G N I Z I N G T H E B E S T I N S E R V I C I N G Servicing Excellence Awards Carrington Mortgage Services carringtonmortgage.com A t Carrington Mortgage Services (CMS), our mission is sim- ple: we enable a lifetime of simple and attainable homeown- ership. CMS is a fully integrated mortgage company with lending and servicing operations. Additionally, through our affiliate companies, Vylla Home and Vylla Title, The Carrington Companies provide all aspects of homeownership under one roof. We put our customers first, providing them with high- touch servicing across a broad range of products. Carrington creates superior results for our stakeholders, including our customers, our investors, our colleagues at work, and our affil- iate companies. Our website and app, built in-house, provide a wide range of features that allow customers to know the value of their home and that enable customers to take command of their homeownership journey, ensuring a best-in-class con- sumer digital experience. What Sets Carrington Mortgage Services Apart • Integrity is paramount and is the first Core Value for all The Carrington Companies: we always do the right thing, even when no one is watching. • The Carrington Companies' third Core Value is Service: we are committed to the security, stability, and prosperi- ty of those we serve. • CMS leverages industry-leading expertise in loan on- boarding, from single home loans to massive mortgage servicing rights acquisitions from smaller servicers. • CMS is committed to credit-challenged customers, providing access to homeownership across a spectrum of socio-economic backgrounds. • CMS utilizes its underwriting strength to underwrite complex non-QM loans, helping millions of borrowers who might otherwise be excluded from homeowner- ship. • We are one of two GNMA back-up servicers in the event of a GNMA default. Our nonprofit Carrington Charitable Foundation assists veterans and their families through its Signature Programs, and associates engage in diverse initiatives to support the communi- ties where we live and work. LoanCare loancareservicing.com A t LoanCare®, we're not just servicing loans, we're serving clients every step of the way. We walk beside them with an unwavering commitment to deliver meaningful solutions that protect their portfolios. With over 40 years of experience, we've built a reputation for excellence by combining deep industry exper- tise with innovative, proprietary technology that transforms client and customer experiences. Our servicing model is powered by LoanCare Analytics™, a dynamic platform that provides clients with on-demand insights into portfolio performance, homeowner behavior, and risk indicators. This data-driven approach enables smarter decisions and proactive servicing strategies. Homeowners benefit from our mobile app and online por- tal, which offer secure, intuitive access to account information, payment options, and supportive resources anytime, anywhere. These tools are designed to simplify the mortgage experience and foster trust through transparency. For clients, Client Connect TM is a direct avenue to robust dashboards with servicing metrics, escalation paths, and perfor- mance trends, strengthening accountability and responsiveness. What Sets LoanCare Apart • LoanCare Analytics™: On-demand intelligence for smarter portfolio management. • Mobile App & Homeowner Portal: Seamless, secure, and user-friendly digital tools. • Client Connect™: Transparent, collaborative servicing with meaningful insights. • Customer-First Culture: Empathy and excellence that supports every touchpoint. • Compliance & Security Leadership: Robust frameworks that protect stakeholders. • Scalable, Flexible Solutions: Tailored servicing models for diverse client needs. • Award-Winning Training Programs: Teams that are empowered to deliver exceptional service. LoanCare's blend of technology, talent, and established ex- pertise positions us as a leader in mortgage servicing—delivering excellence not just in operations, but in every moment that matters.