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September 2025
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C O N T E N T S
Departments
6
MTECH
14
MOVERS & SHAKERS
Cover Story
45
2025 WOMEN
IN HOUSING
PROFILES
These are the women who are making
a difference in the industry and
making a mark on their colleagues
and team members.
36
26
32
40
38
42
Features
WORLDS APART: A TALE
OF TWO NUMBERS
According to the Ludwig Institute for Shared
Economic Prosperity, traditional jobless
reports may mask a harsher truth: could many
more Americans than expected be stuck in
survival mode?
2025 SERVICING
EXCELLENCE AWARDS
In this year's spotlight, we recognize the
companies redefining what excellence in
servicing looks like—whether through
cutting-edge technology, empathetic customer
care, or market-leading risk and compliance
frameworks. In the following pages, meet this
year's five honorees.
Sponsored Content
NAVIGATE MORTGAGE CLAIMS
WITH CONFIDENCE—AND SPEED
TURNING RISK INTO
READINESS: WHAT TOP
CATASTROPHE MANAGEMENT
PROGRAMS OFFER SERVICERS
As disaster events intensify, mortgage servicers
must demand more from their insurance
partners and redefine what true catastrophe
readiness looks like.
Feature
WHY CUSTOMER RETENTION IS
THE MOST URGENT PRIORITY IN A
SHIFTING MORTGAGE MARKET
SIDEBAR WITH STAN
MortgagePoint brings you the latest installment
of our quarterly feature with Freedom
Mortgage CEO Stanley C. Middleman
