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39 September 2025 September 2025 ยป themortgagepoint.com S P O N S O R E D C O N T E N T claim cycles and eases the burden on borrowers. Tools like aerial imagery provide comparative images to assess impacts, especially in inaccessible or high-impact zones. Claims can even be preemptively opened when imagery indicates significant loss. In any disaster, communication is essential. Top-performing providers en- able servicers to support their borrowers through multichannel communication strategies, using email, text, mobile apps, social platforms, and secure portals to deliver timely updates and next steps. For servicers, visibility and trans- parency is key. A robust catastrophe management program offers real-time reporting dashboards, exposure maps, and automated reporting that show claim progress, event impacts, and portfolio-level trends at a glance. When borrowers and servicers are informed, outcomes improve, and trust grows. Clear communication enables better decisions and faster responses, reducing confusion and delays. This transpar- ency builds stronger relationships and smoother processes for all. Large-scale catastrophes often bring regulatory impacts such as new FEMA guidelines, state-specific loss draft procedures, and GSE directives, making compliance a challenge. To avoid costly penalties, providers must actively mon- itor these changes and help servicers promptly adapt their insurance pro- grams. An effective insurance tracking provider acts as a regulatory partner by monitoring updates, analyzing impli- cations, and delivering clear, actionable guidance to servicers. Whether dealing with temporary forbearance mandates or new servicing rules, providers should help servicers interpret and quickly implement changes. Raising the Bar C atastrophe management has evolved. It's no longer about reacting to damage. It's about proactive readiness, operational resilience, and borrower-cen- tered recovery. Servicers need insurance partners that understand this imperative and are equipped to deliver. They also need servicers who are focused on the future, investing in innovation that will streamline processes, enhance commu- nication, and elevate the servicer and borrower experience. National General Lender Services, part of the Allstate Corporation, offers a comprehensive catastrophe manage- ment program built for today's chal- lenges. With deep expertise, advanced technology, and a nationwide response infrastructure, we help mortgage servicers protect their borrowers, their portfolios, and their reputations. When a disaster strikes, we're ready. Together, let's turn risk into readiness. In any disaster, communication is essential. Top-performing providers enable servicers to support their borrowers through multichannel communication strategies, using email, text, mobile apps, social platforms, and secure portals to deliver timely updates and next steps.