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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 48 2 0 2 5 W O M E N I N H O U S I N G A W A R D S SHAYNA ARRINGTON Chief Risk Officer, Servbank WHY SHE WAS NOMINATED: "Shayna has had a vision and a goal of taking her servicing shop from unknown to known for best-in-class service and now has helped turn that shop from a non-bank servicer into a bank to better build their suite of services to their clients. Doing this took a great amount of vision and direction. Her ability to manage risk, produce positive outcomes, and create a culture within her org is unmatched. I can only hope one day I get to work with or for Mrs. Arrington, as the pleasure of working beside her in the industry has been an honor." WHAT THIS NOMINATION MEANS TO HER: "My personal mission started out with a focus on empowering the business to understand the WHY behind what we do, expanded to empower consumers to better understand their financial options, and has now taken on a life of empowering those around me to create ripples that can reach far beyond what I am capable of as an individual contributor. I've always tried to approach problem solving from a differ- ent perspective, and to align myself with organizations that thrive on innovation and creative solutions. Being nominated for this award is a milestone for me, as a testament to my ongoing advocacy work to push the industry forward, to encourage and celebrate innovation, and as we say at Servbank, to 'serve to a higher standard.'" HEATHER J. BENTLEY EVP, Head of Consumer Specialty Operations, Citizens Bank WHY SHE WAS NOMINATED: "Heather has consistently demonstrated a rare blend of strategic foresight, operational excellence, and unwavering commitment to empowering both her team and the broader housing community. Her visionary leadership has been instrumental in transforming our mortgage operations, driving innovation in lending practices, and championing inclusive homeownership. Under her guidance, we've implemented cutting-edge digital solutions that have streamlined the mortgage process, improved customer experience, and expanded access to underserved communities. Heather actively fosters a culture of collaboration and growth, mentoring emerging leaders and advocating for diversity and equity in housing. Heather Bentley exemplifies what it means to be a mortgage visionary— someone who not only sees the future of housing finance but actively shapes it." WHAT THIS NOMINATION MEANS TO HER: "I'm incredibly honored to be nominated for the Mortgage Visionary Award. This recog- nition is deeply meaningful to me because it highlights the leadership impact I strive to make every day—not just through strategy and execution, but through the way I inspire and influence those around me. To be seen as someone who helps drive our business for- ward by empowering colleagues and foster- ing a culture of growth and inclusion is both flattering and humbling. Leadership, to me, is about creating momentum—helping others see what's possible and supporting them as they bring that vision to life. When we do that well, we deliver exceptional outcomes for our customers and our communities. This nom- ination reinforces the importance of leading with purpose and heart. I'm grateful to be part of a team that shares these values and proud of what we've accomplished together. Thank you for this incredible honor—it truly means the world to me." T H E 2 0 2 5 F I V E S T A R C O N F E R E N C E A N D E X P O P R E S E N T S This award celebrates exceptional female executives in the mortgage industry (spanning both lending and servicing) who have demonstrated inspirational leadership, shaped lending practices or elevated servicing standards, and expanded access to sustainable homeownership. Through their dedication to operational excellence, customer experience, and industry advancement, these women exemplify the future of housing finance. Mortgage Visionary Award Finalist F I N A L I S T S