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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 2 October 2025 F R O M T H E E D I T O R F R O M T H E E D I T O R David Wharton Editor-in-Chief Magazine EDITOR-IN-CHIEF David Wharton ART DIRECTOR Jason Stone REPORTER Demetria C. Lester MAGAZINE CONTRIBUTORS Phil Britt Andy Beth Miller Gagan Sharma COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 2025 EDITORIAL ADVISORY BOARD Daren Blomquist, VP of Market Economics, Auction.com Michael Keaton, SVP, Subservicing Business Development, Onity Group Inc. Michael Merritt, SVP, Customer Care & Mortgage Default Servicing, BOK Financial Candace Russell, VP of Post-Sale Activities, Default Servicing, Carrington Mortgage Services, LLC Bryan Bolton, Chief Administrative Officer and SVP- Mortgage and Consumer Servicing, U.S. Bank Kevin Bowen, Head of Home Lending Product & Innovation, JPMorgan Chase & Co. Benjamin Gottheim, VP, Servicing Policy, Single- Family Portfolio & Servicing, Freddie Mac LaQuanda Sain, EVP of Servicing, Rocket Mortgage Jake Williamson, SVP of Single-Family Collateral & Quality Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing EXECUTIVE ADVISOR Michael S. Waldron CORPORATE OFFICERS PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone No part of this publication may be reproduced without written permission from the publisher. © 2025 Five Star Global, LLC. All Rights Reserved 1341 W. Mockingbird Rd, Ste 900W Dallas, TX 75247 This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MortgagePoint strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MortgagePoint does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. CELEBRATING ANOTHER FIVE STAR CONFERENCE A nother September past, and that means another successful Five Star Conference & Expo in the rearview mirror. Hosted each year in Dallas, the Five Star Conference (FSC) attracts leading subject-matter experts, exhibitors, and thousands of professionals representing mortgage servicers, lenders, federal government agencies, financial services law firms, service providers, investors, and real estate organizations from across the nation working towards the common goal of a stronger and united mortgage industry. If you missed the conference or just want to revisit some of the highlights, this issue is for you. Our FSC coverage breaks includes photos and breakdowns of our full lineup of educational Forums, as well as standalone events such as FORCE Rally, the Keys for Life luncheon, and the Women in Housing Leadership Awards. The conference coverage continues with our profile of this year's Lifetime Achievement Award recipient, Patrick Coon. With a career built over four decades, spanning the consumer services and mortgage industries, Coon spent 20 years in the consumer services sector with roles at Ford, American Express, and Associates First Capital. In 1998, he joined Chase Mortgage, where he led all U.S. servicing operations. Over the next 27 years, Coon held leadership roles at Pacific USA Holdings, Select Portfolio Services, Cenlar, and Home Point Financial. In 2024, he joined U.S. Bank as SVP of Default and Loss Mitigation. Outside the FSC coverage, be sure to read "How AI is Changing Mortgage Servicing." In this feature, Gagan Sharma, Founder and CEO of BSI Financial, explores why artificial intelligence is not an end in itself ... it is a tool unlike any we have had before, one with the power to redefine servicing and reshape customer expectations. Welcome to the October 2025 issue of MortgagePoint.