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October 2025
F E A T U R E S T O R Y
October 2025 »
Campbell likens Coon to a coach.
"He sees the talent that is there. Howev-
er, as with all good coaches, that talent
often needs to be molded, developed,
and refined." He says Patrick commits
the patience, the commitment, and the
time to raise these future leaders by
helping them to realize the talents he
saw in them at the beginning. Accord-
ing to Campbell, "You could not have
chosen a better recipient for this year's
lifetime achievement award."
A Legacy of Caring
F
or Eric Kramp, SVP Business
Development for Assurant, Patrick's
legacy is one of care. "When I think about
Patrick Coon, I think about a coach—
your favorite coach, your favorite teacher,
someone you talk to when you have a
challenge or a problem, whether person-
al, business, or maybe both. Patrick's the
kind of person who will ask you 20 ques-
tions to help you talk through wherever
the answer may lie or may not."
That care isn't abstract. "Patrick
thinks about others first. What's on
your mind? How are your kids? How
do you feel? What would you enjoy?
… I can remember whiteboarding out
solutions together, Patrick drawing on
a whiteboard, scribbling diagrams and
math and items and plotting a course
all back and forth. … Maybe more
importantly, I can remember talking
with Patrick about personal challenges,
personal stuff, inflection points in my
life. … That's what I'd say is Patrick's
lifetime achievement. He cares, he asks,
he thinks about what you'd like. Patrick's
version of success is seeing his friends
succeed, and he's had a lot of friends
succeed. If he's helped them get there,
he's done it just by caring. That's what
makes him tick."
Weathering Change
F
ew industries have faced as much
turbulence in the past two decades
as mortgage servicing. Coon has seen it
all, from the financial crisis to regulatory
shifts, and most recently, the pandemic.
When asked about the most transfor-
