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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 40 November 2025 F E A T U R E S T O R Y resilience, leadership, and the power of showing up for others. Their influence continues to guide me, and I'm deeply grateful for their friendships. Q: What is the most critical piece of advice you would give to women beginning their careers in this industry? Start where you are. Don't wait until you feel completely ready, qualified, or certain before acting. Do the job in front of you and do it to the best of your ability. Remember that everyone's role matters. What counts is doing the work well and taking pride in your contributions. Always ask questions. This changed my career. For years, I held back, worried that asking might reveal what I didn't know. But when I began to speak up, it opened the door for others to do the same. The result was better conver- sations, earlier identification of potential issues, and stronger collaboration across teams. This also means creating a safe environment for your team to ask ques- tions and share ideas. Find opportunities to teach others. The best way to deepen your own un- derstanding is to share what you know. Teaching reinforces your knowledge and builds connection and trust. Here is where you find growth individually and as a team. These three principles have guided me throughout my career. Our industry is ever-changing. It's dynamic, fast- paced, and full of opportunity. You don't have to know everything to belong here. What matters most is your willingness to learn, build relationships, and a com- mitment to showing up with integrity. The rest comes with time, experience, and the support of those around you. Mortgage Visionary Award SHAYNA ARRINGTON Chief Risk Officer, Servbank Q: What are your proudest career achievements thus far? Over the past few years, I've played a critical role in the private acquisition of a bank, transi- tioned a non-bank IMB servicing division into a depository, worked through three legal name changes, and helped secure approval to convert a state-chartered bank into a national association. I'm proud of the evolution of what is now Servbank, N.A., and what we are building to be in the future. I'm also proud of the women's leadership forum I founded at my previous institution and carried over to the bank I'm at now. This has been a bright spot in my career journey where I've benefited from professional develop- ment among my peers and helped to turn friction into friendships over time. Q: Are there any women who have served as career mentors for you, and what did you learn from them? Yes, absolutely. There are so many fabulous female leaders in this industry who constantly inspire me to level up. Some of those women I know person- ally, and many I don't but admire from afar. Personally, I want to shout out Joy Hadley, previously an executive at HUD and now a Servbank Board Member. Joy was my first boss at my first job out of law school, and she showed me what a smart, powerful female leader could look like, pushed me to think harder Always ask questions. This changed my career. For years, I held back, worried that asking might reveal what I didn't know. But when I began to speak up, it opened the door for others to do the same." —Erin Kinkin VP of Transaction Management, Lakeview Loan Servicing