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SPECIAL ADVERTORIAL SECTION PROPERTY PRESERVATION Miken Construction Nationwide coverage MIKEN CONSTRUCTION, INC. CORPORATE DETAILS: 4686 E. Ontario Mills Parkway | Ontario, CA 91764 | 909.243.7800 | MikenConstruction.com BUSINESS SCOPE: Miken works with servicers from Ontario, California Corporate Headquarters key personnel Danielle Whitton Vice President, Property Preservation Heather Carrasco Unit Manager, Client Relations Angie Newland Unit Manager, Vendor Support Carles Boatner-Johnson Unit Manager, Processing STAFFING: » Number of employees: Approx. 200 » Vendor/contractor network: Approx. 1,000 corpor ate profile BUSINESS LINES/SERVICES: » » » » » » » » » » » Securing Lock Change Board Secure Pool Allow Access Winterization Debris Removal Lawn Maintenance Snow Removal REO Repairs Hazard Insurance Claims PROPERTIES CURRENTLY SERVICED: 8,000 monthly 66 2012 STRATEGY: Miken's goal is to provide its clients around the country to protect and preserve vacant properties. With the help of its nationwide network of vendors, Miken ensures each property is secure, free of debris, and winterized and the lawn is well maintained. All work is completed in accordance with applicable investor and insurer guidelines. with timely results, advanced technology solutions, great communication, dependable and experienced staff, trustworthy field personnel, 100 percent HUD compliance, and zero wrongful lockouts. COMPANY HISTORY: Miken was established in 1996. Since then, the company's mission has remained the same: To enhance, preserve, protect, and provide loss mitigation and value-added services to the mortgage industry as a whole. As a result, Miken has a long track record of unparalleled client satisfaction. Miken's wealth of knowledge and contacts enables it to combine costeffective pricing structures, experienced crews, and a centralized internal management system to deliver a top-quality, on-time product. COMPETITIVE ADVANTAGE: Miken is an industry leader in providing relevant, timely, and strategic information to clients, vendors, and the industry as a whole. With a history of serving some of the nation's largest lenders, Miken developed a streamlined process that creates cost-effective and value-added services guaranteed to create efficiencies and add profit to its clients' bottom lines. KEYS TO SUCCESS: » Experience—more than 17 years in the industry. » Execution—readily available when you need us. » Excellence—striving to exceed your expectations. QUALITY CONTROL: Miken's dedicated unit managers utilize the company's state-of-the-art quality control and work order technology to ensure each employee delivers accurate, quality service. Miken's program allows the company to consistently deliver what it promises by continually improving performance. ACCOLADES/AWARDS: Miken Construction is a proud member of the National Association of Mortgage Field Services, the Mortgage Bankers Association, and USFN. TECHNOLOGY: Miken's technology solutions ensure efficient and effective delivery of its services. Through Miken's client web portal, customers have access to real-time reports that enable them to know the status of an order 24 hours a day, seven days a week, giving them timely information for cost-effective decision making. CONTACT INFO: Heather Carrasco Unit Manager, Client Relations 909.204.6696 Heather_Carrasco@mikenconstruction.com "I keep coming back to Miken for the outstanding customer service and competitive prices. I appreciate the consistent communication and ability to get the job done in a timely manner. Miken has a stellar group of coordinators and contractors that understand the meaning of 'Do the right thing.'"