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» REO ASSET MANAGEMENT VISIT US ONLINE @ DSNEWS.COM SPECIAL ADVERTORIAL SECTION iServe Real Estate Operations Nationwide coverage CORPORATE DETAILS: 13520 Evening Creek Drive N., Suite 400 | San Diego, California 92128 | 858.486.4213 | iServeRealEstate.com BUSINESS SCOPE: iServe provides nationwide Corporate Headquarters San Diego, CA key personnel Louis Amaya CEO and President Chris Moore VP of Sales and Marketing Sharmel Dawson-Tyau VP of Operations Veronica Aceves VP of Compliance Sally Nguyen VP of Vendor Management STAFFING: »» Company Employees: 200 »» Vendor Network: 2,500 corpor ate profile BUSINESS LINES/SERVICES: »» »» »» »» »» »» »» »» »» »» »» REO Asset Management Risk Management Proprietary Analytics High-Touch Service Redemption Solutions Title Curative Comprehensive CFKs Eviction Oversight Agent Surveillance Short Sale Packaging End-to-End Pre-Foreclosure Short Sales contact info Sean Galaise Director, Business Development 858.435.4709 sgalaise@iservecompanies.com THE ISERVE DIFFERENCE: iServe's risk management customized, full-service default management solutions, which include loss mitigation services; end-to-end short sale solutions; component services; and the management, marketing, and sale of REO properties. culture was cultivated and created by investors in whole loans. As a result, iServe processes, methodologies, analytics, and technologies are designed to identify and manage the "risk" or "downside" of a portfolio. The result is reduced loss on the downside and increased profit on the upside. The risk management services provided by iServe Real Estate Operations extend to the lending side of the business as well with iServe Residential Lending, NAD's full-service retail mortgage lending subsidiary. With more than 35 branch offices in high-volume markets in 20 states, iServe Residential Lending continues to gain momentum and build on the reputation of quality and integrity its earned among peers and business partners—all this at a time when others are exiting the marketplace. The leverage gained from having associates of both the lending and real estate businesses aligned with the same culture yields service, analytics, and results that exceed industry standards and client expectations. COMPANY HISTORY: iServe Real Estate Operations was formed in November 2007 as the real estate disposition subsidiary for National Asset Direct, Inc. (NAD), a vertically integrated residential mortgage company with expertise in sub-performing, nonperforming, prime, performing, and bank-owned asset servicing, as well as distressed mortgage investing and mortgage origination. NAD and its subsidiaries, the iServe Companies, were created in 2006 to acquire and manage the successful remediation and resolution of high-risk, nonperforming whole loans. The principals of the NAD Companies are seasoned professionals, have extensive risk management backgrounds, and managed multi-billion-dollar mortgage and real estate portfolios prior to founding the NAD Companies. STRATEGY FOR 2014: With its results-oriented iServe Real Estate Operations and the proven track record of iServe Residential Lending, the company plans to broaden its base of services, strengthen its relationships with current clients, and identify new opportunities based on the evolving needs of the market and its clients base. On the real estate side of the business, iServe is looking not only to grow by adding new clientele but to cultivate partnerships with its existing client base. The company is also branching out into diversified service offerings, such as redemption portfolio management for investor clients, and positioning iServe as a full-service default management partner within the industry. In addition, the company remains focused on the origination side if its business, with plans to expand its retail loan operations through strategic partnerships and by growing its branch network system. Each iServe enterprise is a hedge against the other, as well as a point of leverage. The company is actively leveraging the local expertise of iServe Real Estate Operations' broker network to source new origination business for iServe Residential Lending and add successful branch offices in key markets to the company's retail branch system. iServe foresees growing demand for the services it offers through its family of companies. With recent increases in interest rates, the marketplace is experiencing a definitive shift—growth is slowing at large money market institutions and their focus is turning to mitigating operational risk and maximizing operational efficiencies. With their objectives changing from overflow to cost-cutting, banking institutions are realizing there's still a critical need for outsourcing, and iServe is well positioned to meet these needs of the evolving marketplace. AWARDS/RECOGNITION: »» Named the 2012 "Top-Performing REO Vendor" by a large, money center bank COMPETITIVE ADVANTAGE: The iServe advantage is founded on three cultural principals: proactive risk management, collaborative solutions, and effective results. These core strengths promote an audit, quality control, and compliance culture; comprehensive and client-driven policies and procedures; and internal performance monitoring and reporting. iServe delivers a value-added service approach that accelerates results, increases client satisfaction, and maximizes net results and proceeds for the client. iServe provides a partnership that employs an asset management team with extensive experience, a proven ability to achieve significantly improved results, and manageable asset loads. iServe has successfully marketed and sold over 5,000 single-family REO properties nationwide in the past 12 months, while remaining focused on achieving the highest return for clients, targeting properties for owner-occupant purchasers, and engaging with local municipalities to promote market stabilization. The team is supported by comprehensive information and technology platforms, processes, and industry-best vendor partners, enabling superior performance. iServe's proactive risk management solutions assist clients across the full spectrum of financial services—including money center banks, lenders, hedge funds, servicers, and government entities, both past and present—and help them manage the marketing and sales of their residential real estate portfolios. iServe Default Management Solutions 65