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» VISIT US ONLINE @ DSNEWS.COM 73 LENDER/SERVICER PROFILE Quicken Loans ONE2WATCH Sources: Quicken.org KNOW THIS For 11 consecutive years Quicken Loans has been in the top 30 of Fortune Magazine's "100 Best Companies To Work For" list. In January 2014, they were in the top 5. STAT INSIGHT #1 J.D. Power ranked Quicken Loans number 1 for customer satisfaction among all home mortgage lenders in the U.S. in 2010, 2011, 2012, and 2013. VERBOSITY "It's incredible to see what's possible when you hire great people, empower them, and set them loose to innovate and create," said Quicken Loans CEO Bill Emerson. "It is an absolute honor to work alongside our more than 10,000 team members who bring their passion and energy to the office each and every day." –January 16, 2014 COMPANY VITALS Headquarters: Detroit, Michigan Phone: 800.863.4332 Online: QuickenLoans.com Quicken Loans is the nation's largest online home loan lender, and third largest lender in the United States. In 2013, it saw its home loan volume reach a company record of $80 billion. Quicken is widely regarded as a great company for both its employees and customers, as it annually receive high marks for customer and employee satisfaction. COMPANY'S LATEST January 25, 2014 Can Detroit's Rich Business Kings Save the City? While the rest of the country remains focused on Detroit's bankruptcy travails, the big story in the city itself is the group of private investors who are attempting an ambitious urban turnaround. Led by Dan Gilbert, owner of Quicken Loans Inc., they are trying to rebuild everything—retail, housing, start-ups, transit and even street life—in the seven-square-mile downtown area. —Reason.com January 22, 2014 Buffett, Quicken Loans Offer $1B for Perfect NCAA Bracket Warren Buffett's Berkshire Hathaway is teaming up with Quicken Loans to offer $1 billion to the person who can predict the winner of every March Madness game this year. The grand prize would go to a contestant who picks the perfect bracket for the NCAA men's basketball tournament, which is slated to tip off on March 18. Participants can register starting March 3 and create brackets the evening of March 16, when the NCAA releases the first-round schedule. —Fox Business March 21, 2013 Quicken to Buy $34 Billion Servicing Portfolio from Ally Financial Quicken Loans Inc., the online home lender, is buying a $34 billion mortgage-servicing portfolio from government-owned Ally Financial Inc. for about $280 million. The deal will expand the size of Quicken's servicing business by nearly 40% as it and a slew of other firms scoop up assets being shed by large banks are scaling back in the business, which involves collecting payments from and sending bills to mortgage borrowers. "We have not been bashful in making the market aware of our interest in acquiring servicing rights," Bill Emerson, CEO of Quicken Loans, said in a statement, adding the servicing portfolio it's buying from Ally will create a "large opportunity for Quicken Loans to refinance a substantial amount of these clients into significantly lower payments." Quicken's servicing portfolio totals about $90 billion in mortgages and will grow to about $125 billion following the Ally transaction, a Quicken spokesman said. The company said it expects to be among the 10 largest servicers by mid-year. In an interview in February, Mr. Emerson said Quicken was primarily interested in servicing portfolios consisting of prime loans that have "less delinquencies in them." "We are absolutely going to look at a lot of them," Mr. Emerson said at the time. The Ally portfolio is comprised of non-delinquent mortgages backed by Freddie Mac FMCC +3.50% and Fannie Mae FNMA +2.86% that have "higher-than-market interest rates," Quicken said. –Wall Street Journal KEY PERSONNEL Dan Gilbert Founder and Chairman Bill Emerson CEO Jay Farner President and Chief Marketing Officer Bob Walters Chief Economist Staffing » Employs approximately 10,000 people, with more than 8,000 working at their corporate headquarters in downtown Detroit. It also has Web centers in Detroit, Cleveland, and Scottsdale, Arizona. » Other service centers: » San Diego, California » Denton, Texas » Pittsburgh, Pennsylvania » Charlotte, North Carolina PORTFOLIO STATS » In 2013, Quicken Loans closed a company record $80 billion in home loan volume, making them the third largest overall lender in the U.S. » In 2013, Quicken Loans grew its loan servicing capabilities to become the 11th largest mortgage servicer in the nation, with more than $138 billion in home loans in its portfolio. RECOGNITION » Quicken Loans' Cleveland Web Center ranked No. 1 on the The Plain Dealer's 'Top Workplaces' list for mid-size companies in 2013 and 2012, and No. 4 in 2011. » Quicken Loans and Quicken Loans Mortgage Services was ranked No. 2 on the Charlotte Business Journal's 'Best Place to Work' list for 2013. » QuickenLoans.com named a 'Best of the Web' mortgage lending site by Forbes, Money and PC magazines. Headquarters: Detroit, Michigan Service Centers: Denton, Texas Pittsburgh, Pennsylvania Charlotte, North Carolina HEADQUARTERS